Hendrick Acura
Charlotte, NC
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Hendrick's Acura Service is the Bomb.com! Really appreciated Christy's consultation on my 2007 Acura RL maintenance needs. For example, she pointed out that my model was fully equipped with Really appreciated Christy's consultation on my 2007 Acura RL maintenance needs. For example, she pointed out that my model was fully equipped with one trunk light, not two. Her computer scan allayed any fears of a recent recall for my passenger side airbag. She helped me prioritize recommendations from the multipoint inspection, and accurately assessed my wait time. She applied all applicable discounts to my bill. Then, in a little over two hours, I drove away with a newly replaced tethered fuel cap (in stock!), oil change/filter/lube, power steering system fluid exchange, in my cleaned-up, shiny [almost] new car! Christy Owca, Service Consultant More
MDX Service Christy was friendly and responsive. New wheel bearing fixed my noise in the rear of the vehicle. Car was very clean. Dealer used Uber to ferry me h Christy was friendly and responsive. New wheel bearing fixed my noise in the rear of the vehicle. Car was very clean. Dealer used Uber to ferry me home when dropping of my car for service. Good overall experience! More
Mark Mahshie Salesman My son and I recently bought a vehicle from your dealership, and were assisted by Mark. There were a few hurdles that he helped us jump in order to ge My son and I recently bought a vehicle from your dealership, and were assisted by Mark. There were a few hurdles that he helped us jump in order to get the car as we were dealing with another location. Mark went above and beyond to get the work done we needed to get the car. Thank you Mark for your hard work! More
Feedback Appreciate Keith looking over the packages I purchased to help with nail in tire! Construction was a little inconvenient for customers but I MUCHO ap Appreciate Keith looking over the packages I purchased to help with nail in tire! Construction was a little inconvenient for customers but I MUCHO appreciate folks letting me use their desks while I worked remotely. More
Great customer service Just stopped in the other day to see what options are available while starting a new car search. We were greeted by Mark and our experience was great Just stopped in the other day to see what options are available while starting a new car search. We were greeted by Mark and our experience was great! Never felt pressured and he gave us all the information we needed. If we make a decision to purchase a car from this dealership we will definitely be looking for him to help us again. More
They did it again The services was great! I also had an emergency with my husband in the hospital and Kevin was understandable with this being unable to get the lo The services was great! I also had an emergency with my husband in the hospital and Kevin was understandable with this being unable to get the loaner car returned as planned. This eliminated a lot of stress and coordination. Thanks for your support! More
They were great to work with. I liked how they treated us and the car is great. The paperwork was impressive as it was all done digitally and given to me on a USB drive. I liked how they treated us and the car is great. The paperwork was impressive as it was all done digitally and given to me on a USB drive. More
Great place to take your car! This is a great dealership! The service is top notch from the time a purchaser comes in to look at cars through any repairs and service. I really trus This is a great dealership! The service is top notch from the time a purchaser comes in to look at cars through any repairs and service. I really trust what the repair persons tell me. More
Great Service Efficient and wonderful service! My service manager Kevin was great! I highly recommend this service dealership. They were quick and I will be buyi Efficient and wonderful service! My service manager Kevin was great! I highly recommend this service dealership. They were quick and I will be buying an Acura again because the service department is the best! More
Efficient Experience The service check-in was prompt, the performed service was accomplished in about 40 minutes, and the cost was in line with non dealer shops. I have ex The service check-in was prompt, the performed service was accomplished in about 40 minutes, and the cost was in line with non dealer shops. I have experienced over 100 service appointments with Hendrick Acura, and have been pleased with all. Keith Kirkpatrick should be promoted to owner... More