Hempstead Ford Lincoln - Service Center
Hempstead, NY
626 Reviews of Hempstead Ford Lincoln - Service Center
Always helpful. They are always helpful. Waiting area is comfortable and they get the service done in the expected time frame. It is refreshing not to have any surpr They are always helpful. Waiting area is comfortable and they get the service done in the expected time frame. It is refreshing not to have any surprises. More
Professional, prompt, courteous! I brought my car in for a minor repair. I was given an appointment for the very next day, at the time I requested. Although I arrived a bit early, i I brought my car in for a minor repair. I was given an appointment for the very next day, at the time I requested. Although I arrived a bit early, it seemed as if the staff was waiting for me! Each person I met could not have been nicer. I was provided with a rental car for the day and was called well within the expected window that my car was ready for pickup. They even offered a free car wash, which I declined, as the car had just been washed the day before. Charlie told me I could stop by any time for that complimentary washable!! Can't beat the care I received at this dealerships! We will be in the market for another car very soon. You can bet Hempstead Ford Lincoln will be our first stop! More
Greatest experience Ever of my eight years of living in NY. I live in Queens New York, and I purchased a Lincoln MKX from out of state, and of course i wanted to extablish a relationship with a local reputable I live in Queens New York, and I purchased a Lincoln MKX from out of state, and of course i wanted to extablish a relationship with a local reputable dealership, so i called Hempstead Ford Lincoln, and was transferred to the service departament. I spoke to John who is an advisor there he was very helpful and professional and he answered all of my questions. So i call back and scheduled an appointment. When I arrived at the dealership, Charlie Was right there to assist me and the rest of my day went with out a hitch. I'm thankful I've found service that is reliable, efficient and honest. More
Great Service The employees at this dealership are very friendly and helpful. The work on my 2005 Ford Mustang got done in a very timely fashion! Jonathan Bennett h The employees at this dealership are very friendly and helpful. The work on my 2005 Ford Mustang got done in a very timely fashion! Jonathan Bennett helped me the most and made getting my car serviced an easy experience. More
Everything you want This is my first new car, and while I didn't buy it here, it is the service center I go to each time for service on my 2012 Ford Focus. Each time I br This is my first new car, and while I didn't buy it here, it is the service center I go to each time for service on my 2012 Ford Focus. Each time I bring my car in I get it back with no reason to not drop it back at this service center the next time. They do a great job and the people that work there are very kind and helpful. In short: This place is trustworthy and a great experience all around from the time you drop your car off, till the time you get the keys back in your hand. More
service timely clean efficient punctual ,,anthony service manager excellent and andrea smith smooth excellent all around,,also took care of all my recall need timely clean efficient punctual ,,anthony service manager excellent and andrea smith smooth excellent all around,,also took care of all my recall needs without me even mentioning it More
Outstanding Service Bought my wife's Ford Escape in for its first service since she bought the car from Hempstead Ford last year. I highly recommend this dealer because Bought my wife's Ford Escape in for its first service since she bought the car from Hempstead Ford last year. I highly recommend this dealer because she got a fantastic deal on the car and now, after experiencing the Service Department, I can say they have both ends covered. It is hard to beat great price and professional service. In fact, I looked at the showroom vehicles this morning and I am thinking about buying another car from them. If you do have the need to get service from Hempstead Ford, ask for John Bennett. He doesn't give you the typical service rep BS and ask for JC Crescenzo on the floor if you are looking for a great deal. You won't be disappointed! More
Generally okay but did have several unpleasant experience. I have used this place to service my fleet vehicle for 2 years now, used to like it a lot, but recently experienced some off experience. The always I have used this place to service my fleet vehicle for 2 years now, used to like it a lot, but recently experienced some off experience. The always good: Staff are friendly, Nice waiting area. Easy to make appointment The not so good: There was one time that the service report says checked and topped all fluids, but just one week later, I got a alert saying window wash fluids empty, I had to stop by some autopart stores and fill it myself. The alert disappeared and never showed up again after refilling so I knew it was not due to leaking. Apparently they didn't check it but they said they did, which made me wonder what else on that multipoint inspection list or other service items that they hadn't done but claimed that they did. There were some other times that they brought the wrong vehicle and made me wait for at least 30 minutes after service. I understand that they could be busy, but some times for small stuff like oil change plus state inspection plus replacing the plastic piece in the trunk door, they had me rent a car for two days as they couldn't finish it same day! Then I had my USB audio system not working, they also made me rent a car as their electrician was not on side and would not be back that day!?!? They don't cover loaner car as my car is a fleet. But that Enterprises car rental is a nightmare!!! They are constantly on the phone and ignoring customers on the counter, EVERY single times I was there I had to wait for at least 2 hours including pick up time before I can finally drive the rental car out. Had this dealership been more efficient, I could have saved all this trouble. More
From sales to service....the absolute best! When I came to Ford of Heampstead to buy a car I knew it was the place for me. No pushy sales people and reasonable prices. Then it got better.....the When I came to Ford of Heampstead to buy a car I knew it was the place for me. No pushy sales people and reasonable prices. Then it got better.....the service department is superb! My main contact is Peter Viskoc and he makes it so easy for me to come in when it is convenient for me. He explains everything in layman terms about what is going on with my car. He is truthful about the time it may take for service and never tries to push any services. He is professional and always has a smile on his face. Peter makes bringing my car in a breeze! More
Incredible service I have been dealing with Hempstead Lincoln/Ford for nearly 20 years. Whether my dealing have been with Charlie or Karen or Peter or Jonathan all of m I have been dealing with Hempstead Lincoln/Ford for nearly 20 years. Whether my dealing have been with Charlie or Karen or Peter or Jonathan all of my concerns have been handled professionally. They have always told the truth and work to get 100% customer satisfaction. All of my dealings have been a success and as a result you would have to blast me out of this dealership with a cannon. I have dealt with other dealers in the past and none come close to Hempstead Lincoln. I have used their service center, new car dealers and also the used car division. Thanking you for all of your efforts. More