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Hempstead Ford Lincoln
Hempstead, NY
2,052 Reviews
We are a third generation, family owned dealership.
We have been doing business at the same location since 1929
We maintain a large inventory of both new and certified pre-owned vehicles.
Top rated in customer satisfaction and the only dealership on Long Island to win the "Chairman's Award" for Customer Service.
Our central location is convenient to all major arteries, LIRR, airports and Long Island's finest shopping.
Our salespersons have a combined tenure of 196 years working at Ford/LINCOLN.
We are a proud to be a BBB Accredited Business
On behalf of everyone at Hempstead Ford/LINCOLN, we would like to thank you for visiting our website.
We offer superior sales and service for our valued customers.
We are committed to serving our friends and customers and look forward to hearing from you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,052 reviews
August 29, 2023
Always have options, great service and customer service. I have used Hempstead Ford for over 10yrs and have never been disappointed. I have used Hempstead Ford for over 10yrs and have never been disappointed. More
by MT
August 25, 2023
Spiro Zaharis 3327 160th Street Flushing NY, 11358 917-682-8687 spiroaxis@gmail.com Attorney General State of New York Bureau of Consumer Frauds and Protection 28 Liberty Street 15th FL N 11358 917-682-8687 spiroaxis@gmail.com Attorney General State of New York Bureau of Consumer Frauds and Protection 28 Liberty Street 15th FL NY NY 10005 NYC Department of Consumer and Worker Protection Consumer Services Division 42 Broadway 9th FL NY NY 10004 Bureau of Consumer & Facility Services Department of Motor Vehicles PO Box 2700-ESP Albany NY 12220 Unresolved repairs for 2018 Ford Explorer VIN# 1FM5K8GT6JGC60115 To whom it may concern: I am writing to formally lodge a complaint against HEMPSTEAD FORD LINCOLN 301 N Franklin Street Hempstead NY, 11550 regarding a series of issues I have faced while availing myself of their services. Despite my best efforts to resolve these matters directly with the company, and the manufacturer, I find myself in a frustration that requires your immediate intervention. On numerous occasions, I brought my 2018 Ford Explorer VIN# 1FM5K8GT6JGC60115 to Hempstead Ford Lincoln for repairs, as the vehicle/appliance was experiencing on going check engine light/transmission issues from year 2020. I entrusted them with the task of diagnosing and rectifying the problem, and I had expected to receive timely and satisfactory service in return since I have been a loyal repeat customer of theirs. 1) Incomplete Repairs. Despite the assurances the repair performed on my vehicle was incomplete, malfunctioning and still is not complete, making it unreliable and unsafe for my family for use. The vehicle is still in their facility. 2) Lack of Communication. Throughout the ongoing repair process, I have experienced a lack of communication from the service advisor John Lydon. Refusing to provide my service records in full detail. I was never informed about the progress of the repairs or the status of backed up parts. Vague responses from the gentleman who sold me the vehicle and the service manager, service associate was outright ignored. Considering these major issues, I am left with no choice but to escalate this matter to your esteemed office. I believe that the conduct of Hempstead Ford Lincoln not only VIOLATES my CONSUMER RIGHT but also reflects a pattern of unethical business practices that may be affecting other unsuspecting customers and their safety. I kindly request your intervention to help resolve this matter in a fair and just manner. Enclosed with this letter are copies of relevant documents, including incomplete repair orders, and my communication text messages with service advisor and manufacturer. I would like to express my gratitude in advance for your attention to this matter. Your assistance is crucial in helping me seek a just resolution to repair my vehicle and return it to my possession without causing any safety issues for my family and me. Please feel free to contact me at 917-682-8687, spiroaxis@gmail.com if you require any further information or clarification regarding this major ongoing complaint. Thank you for your time considerations. Sincerely, Spiro Zaharis Spiros Zaharis More
by spiroaxis
August 18, 2023
Service team and John Lydon do an outstanding job. I highly recommend this dealership and service department. I highly recommend this dealership and service department. More
by steve_testa33@yahoo.com
August 17, 2023
This was my first time at this dealership, and I had the most pleasant experience with Hempstead Ford Lincoln, it so nice to finally see a dealership that treats a first-time customer as if I was a longtime most pleasant experience with Hempstead Ford Lincoln, it so nice to finally see a dealership that treats a first-time customer as if I was a longtime customer. My saleswoman Karen was absolutely super. She took her time with me explained everything thru, she is extremely knowledgeable when it comes to explaining everything about any vehicle there. She treated me as if I was a longtime friend, I have owned many vehicles over the years and this Dealership raised the bar on how to treat a customer, I would highly recommend this dealership to anyone. Michael Belacastro the Finance Manager also excellent, took his time to explain all the paperwork to be signed with a complete explanation of the breakdown all the financing and warranty paperwork. More
by rich9226
Employees Worked With
Karen Hesdra / Michael Belacastro
August 16, 2023
This is my second lease of a Lincoln Nautilus. From the time I first walked into the dealership Karen treated me with respect and professionalism. Karen work hard to ensure I received the best pri From the time I first walked into the dealership Karen treated me with respect and professionalism. Karen work hard to ensure I received the best pricing on the car I wanted. More
by Mike O’Reilly
August 15, 2023
Mr. Stan Peddle was knowledgeable, helpful, pleasant, and engaging. He keep me informed of the process and I like his tutorial of the Car. engaging. He keep me informed of the process and I like his tutorial of the Car. More
by Rose Bordat
Employees Worked With
August 13, 2023
Excellent service . They listen & explained gave me a break down of cost . No hidden or after sale surprises . I’ve never been so relaxed in a showroom .you laugh but I’v They listen & explained gave me a break down of cost . No hidden or after sale surprises . I’ve never been so relaxed in a showroom .you laugh but I’ve been to some where the sales people are relentless . Here it was take your time where here if you need us . I met Frankie , Mark & John . Great salesman . I couldn’t thank them enough . If you go there & you should ask for one of them . The car sells itself . Theses men helped in closing the deal . Many thanks to a wonderful team . More
by Franzone
Employees Worked With
Sales manager John , salesman Mark ,Salesman Frankie Romeo
