Hemet Chrysler Dodge Jeep Ram - Service Center

This dealership has the worst service center. Dropped off my Jeep January 6th 2025. Our Jeep was purchased at this dealership (which I regret ever going there to purchase a vehicle).Our service r Dropped off my Jeep January 6th 2025. Our Jeep was purchased at this dealership (which I regret ever going there to purchase a vehicle).Our service representative was Roger Martinez. Roger was impossible to get ahold of. Didn’t get a diagnostic invoice till 1/14/25 Had a cylinder 5 misfire code and they wanted to charge me almost 10,000 to fix. Went in to see what my other options are and was told by salesman Johan to let my vehicle get repossessed and to purchase another vehicle from them right away while my credit was still good!!! I was appalled.I went a different route and contacted Crysler manufacturer and they helped with the repair cost because they obviously sold us a Lemon! We already had to get the clutch plate fixed because of a recall.it took two months for my vehicle to get fixed. Roger would never answer or return my calls for updates on my vehicle. I had to rent vehicle for two months and paid over 1400 for it. Dealership never offered to give a loaner while my car was in the dealership service center. After serveral attempts to call Roger we were finally able to have the GM Sergio contact us. He wasn’t any help either and basically said “we don’t pay for rental cars or offer them”. After two months I was finally able to pick up my jeep march 8th my entire passenger floorboard was flooded. I paid 5400 for repairs and car rental for the crappiest auto service ever! Not to mention getting the vehicle detailed because the service center only wanted to put fans on to dry it! I was barely contacted today 3/12 by Margrett the customer relations representative by a blocked caller ID, to basically say “oh I’m so sorry about your experience, let me inform my GM Sergio and call you back today.figured Sergio never helped to begin with. Never got a call back. Do Not Ever Go HERE!!! More

Kassndra was helpful and friendly. I have felt we her 2times great service will go back to her again I have felt we her 2times great service will go back to her again More

Awesome, quick, welcoming Jessica was overwhelmingly nice, quick to ask me what all were my concerns for my vehicle. nice, quick to ask me what all were my concerns for my vehicle. More

terrible communication and customer service , service wasn't completed , waste of time bad service wasn't completed , waste of time bad service More

Great No No No No No No No 👎 Nope Nope Nope Nope Nope Nope Nope More

Friendly Quick Great service And very cheap parts and great environment Perfect Always trying to help great environment Perfect Always trying to help More

The service rep was very welcoming. He took his time with all my concerns and addressed them even though it was close to closing time. My car was in and out. Very fast clean service He took his time with all my concerns and addressed them even though it was close to closing time. My car was in and out. Very fast clean service More

Courteous, helpful, considerate done in a timely matter. Good customer service. Nice Good communication, friendly Good customer service. Nice Good communication, friendly More

The dealership was ready for me and was quick to complete the job. Job well done. the job. Job well done. More

Dropped off vehicle on Saturday, was told it would be ready Monday. Monday came and went and no call. Never received a phone call that work was completed. Went up to the dealer on the following Saturday ready Monday. Monday came and went and no call. Never received a phone call that work was completed. Went up to the dealer on the following Saturday to check on it. I was told they had come plates work on Monday as promised and that they had been trying to call and they got no answer. That is NOT true!!! I, nor my husband recieved any call what so ever! More