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147 Reviews of Hemborg Ford - Service Center
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July 15, 2020
Terrible unprofessional. Looks like your years at this industry didn't exactly help you in the customer service dept. I may not be a technician but just like I kept saying from the start of the noise my c industry didn't exactly help you in the customer service dept. I may not be a technician but just like I kept saying from the start of the noise my car was making was indeed a purge valve, and now thanks to your unprofessional ways and complete disregard of fixing my car it now needs a complete cat converter. So yeah thanks for wasting my time with YOU CAN NOT DUPLICATE MY ISSUE, now looks like you will have a bigger issue . Amatures More
by k.hernandez2984
June 22, 2020
Very professional and polite. Explained service in details and what was required immediately. Very patient and answered questions effectively. Made sure car was ready o details and what was required immediately. Very patient and answered questions effectively. Made sure car was ready o More
by Florence Fayehun
Employees Worked With
June 05, 2020
Thanks Brian for all the excellent service you have provided my guys and myself at Cal Empire we appreciate your excellent service and attention to us provided my guys and myself at Cal Empire we appreciate your excellent service and attention to us More
by Cal Empire Engineering Inc.
Employees Worked With
May 21, 2020
Great Service! I drove my Crown Victoria to my local Hemborg Ford dealership to have them inspect my steering column. I ended up needing a new steering column. They I drove my Crown Victoria to my local Hemborg Ford dealership to have them inspect my steering column. I ended up needing a new steering column. They ordered me a new one and had it installed and ready soon after. More
by IAA
Employees Worked With
March 10, 2020
Miguel Velasquez was amazing. I am very glad that hemborg ford found this guy. My daughter took her Lincoln mkc for service and Miguel answer all her questions about her mkc.. Lincoln.. it great to have a Li ford found this guy. My daughter took her Lincoln mkc for service and Miguel answer all her questions about her mkc.. Lincoln.. it great to have a Lincoln service advisor so close to home.. More
by Frankparra59
Employees Worked With
March 07, 2020
First service experience for Hemborg. All dealership personnel were over the top friendly. I was greeted promptly by Tony. He listened to my concern, called me exactly when he said he would, and they personnel were over the top friendly. I was greeted promptly by Tony. He listened to my concern, called me exactly when he said he would, and they fixed my problem without any nonsense. They also washed my vehicle before I picked it up. I would strongly recommend Hemborg Ford, and all their team members including Tony. Conveniently located and easy to get to. Great store- great people. More
by johnfox4biz
Employees Worked With
March 01, 2020
Very knowledgeable and professional. Always on point with taking care of my car. It is refreshing to go to a car service department and receive to notch service. Trust is important. taking care of my car. It is refreshing to go to a car service department and receive to notch service. Trust is important. More
by Calvin
January 06, 2020
Quick, efficient, reliable Anthony Cortes always takes great care of my car’s maintenance and delivers as promised. Great customer service. Very nice person to work with. Tha Anthony Cortes always takes great care of my car’s maintenance and delivers as promised. Great customer service. Very nice person to work with. Thank you! More
by Robincoats
Employees Worked With
December 20, 2019
Good and Bad We brought our Ford Explorer into Hemborg to repair a rear main seal and take care of two notices from Ford on a front seat repair and an update to ou We brought our Ford Explorer into Hemborg to repair a rear main seal and take care of two notices from Ford on a front seat repair and an update to our GPS. We were advise it would take one week to repair rear main seal. We decided to take the car in for repairs during our vacation for a week. The car was ready when we returned home. The rear main seal was fixed. The two recalls were not. They had to order the part for the front drivers seat and we will be advised when it comes in. The update to our GPS system was not updated but we were told to do it ourselves based on page 454 in our handbook. I find it hard to understand why Hemborg would not update our GPS vs. telling us to do it. We havent tried to update the GPS yet due to family issues going on. Disappointed after buying car from Hemborg and receiving this kind of service. More
by otija
December 16, 2019
Avoid this place at all costs. They refused to provide me with a replacement copy of my warranty repair invoice, saying that their “legal department” doesn’t allow copies of invoices to customers after the f with a replacement copy of my warranty repair invoice, saying that their “legal department” doesn’t allow copies of invoices to customers after the fact. This is the definition of shady. If you did the repair properly, and you provided a copy initially, why would you refuse to provide additional copies? What do you have to hide? I already reached out to Ford Customer Care and got a copy of the work done from them. So screw you Hemborg. I’ll never do business with your shady dealership again. More
by Elatrozy
Employees Worked With
