Hemborg Ford

Brought my Fusion in for its 90,000 service. Luis handled my service and did (as always) an excellent job of hearing and addressing my concerns in a professional manner and keeping me informed Luis handled my service and did (as always) an excellent job of hearing and addressing my concerns in a professional manner and keeping me informed of my car's status up to delivering it back to me. Can't ask for a better service provider! More

Hemborg Ford is a poorly managed dealership and their technical staff is very poorly trained and extremely incompetent. If you need service on your Ford, don't go here. The staff and service managers technical staff is very poorly trained and extremely incompetent. If you need service on your Ford, don't go here. The staff and service managers don't know what they are doing. Here was my experience: I made an appointment to have my backup camera replaced (there was a recall) and to have my brakes checked. I told the service department when I made the appointment that I had a breathalyzer in my car. They said "no problem," "bring the car in." They said that they "had experience" servicing cars with breathalyzers. When I brought my car in on the day of the appointment, the tech, Portia, said they couldn't service my car because they needed new "tips" for the breathalyzer in order to service my car. Hemborg Ford should have told me this to begin with. But I took my car home and ordered the tips and made a second appointment to take the car in once the tips were received. At the second appointment, I gave Portia the tips for the breathalyzer. She called me a few hours later saying that none of the techs at Hemborg Ford could figure out how to start the car with the new tips and added that no one wanted to service my car because they were afraid of getting Covid. She asked me to pick my car up, after telling me it would be in the shop for three days. Why didn't she tell me this in the first place? I wouldn't have gone through the trouble to get the tips and return to Hemborg Ford for a second appointment. The morning following the second appointment Portia called me complaining that my car was blocking the service area and to come pick it up immediately. I then called the service manager several times to complain about the situation and he was too busy to return my call, even though my car was blocking the service entrance. I finally had to go to the dealership to retrieve my car and when I did I asked to speak to the manager in person. He finally appeared, somewhat reluctantly. When I explained that his techs never should have offered to service my car in the first place--given that they didn't know what to do with a breathalyzer--he claimed that his techs had tried to start my car with the tips but couldn't figure out how to move the car. He never mentioned that they were afraid to do so because of Covid, as Portia contended. So which was it? Incompetence or fear of Covid? Upshot: Hemborg's agreement to service my car with a breathalyzer and its ultimate failure to do so--even though they said they had experience servicing cars with breathalyzers--resulted in a $150 violation for me. Here's kicker: The service manager said he would be happy to help me with any other maintenance needs in the future. Find another repair shop if you need service on your Ford, especially if you have a breathalayzer. More

Luis was wonderful to work with! And he’s a vet! Go check him out if you need service on your ford And he’s a vet! Go check him out if you need service on your ford More

Very professional. However, despite being reminded twice, my points were not applied to my balance as discussed with Porscha. She was not there when I picked up my car However, despite being reminded twice, my points were not applied to my balance as discussed with Porscha. She was not there when I picked up my car . Thought the 40.00 fee was excessive since the battery was purchased there. Car key was misplaced when I went to pick up vehicle but technician at the front was very kind and entertaining More

First of all, my F-150 is running great! To this date, I'm quite impressed. I brought it in for a minor issue, and Mike did a great job having it analyzed and ordering a replacement part. To this date, I'm quite impressed. I brought it in for a minor issue, and Mike did a great job having it analyzed and ordering a replacement part. It was recently installed and working fine. Thank you for the professional and efficient service. Well done! More

Robert made sure my experience was efficient and professional. The best service I have had in a long time. professional. The best service I have had in a long time. More

Mike gave us excellent customer service. He has professional communication and follow up skills. My husband and I are happy. Thank you!!! 🙂 He has professional communication and follow up skills. My husband and I are happy. Thank you!!! 🙂 More

Have serviced my cars at Hemborg for years. Would not go anywhere else for service and repairs. Thank you Luis for your help. Dee McGroarty Would not go anywhere else for service and repairs. Thank you Luis for your help. Dee McGroarty More

Terrible service left for a day and didn’t get service promised done. Won’t be back promised done. Won’t be back More

My technician, Portia, was very helpful when I went in to have my Fusion serviced. Not only did she ensure that my car could be serviced before the time I needed it, but she answered any and all questions I have my Fusion serviced. Not only did she ensure that my car could be serviced before the time I needed it, but she answered any and all questions I had about this service and an upcoming inspection I wanted to get. Very friendly and clearly very experienced staff. More