Hemborg Ford

Did not do the repair I requested. Luis, service writer, did not communicate the repair issue to the technician. Also, they do not have a trained and qualified auto electrician on staf Luis, service writer, did not communicate the repair issue to the technician. Also, they do not have a trained and qualified auto electrician on staff. I brought my car in the afternoon before the appointment to show Luis what my issue was with the fog lamps on my 2006 Mustang GT. I brought it in the next morning as scheduled. I was called in the afternoon to pick it up. I looked at what they did and the instructions on the repair order. All they did was remove and reinstall new fog lamp assemblies. The issue was to trouble shoot what was causing the frosting of the mirror surface on the reflective housing. That message was not not on the work order. They do not have a qualified automobile electronic technician nor the equipment to troubleshoot electrical. So, if you have an electrical issue. Don't go here. After spending over a 1/2 day debating the basis of the issue, the parts department refused the money for the 2 lamps - $283. The service Dept. finally refunded the $202. But I spent over 1/2 day at the dealership while debating this matter with Luis in service and waiting for them to put the old parts back in. I'll continue to use them for routine scheduled maintenance, only because they are the closest Ford dealer to me, but not for repairs. They lost my trust. More

excelent Robert and Pat are the best and take very good care of me. Pat is the only one that writes up my Excursion. Robert make sure that I am taking care of. Robert and Pat are the best and take very good care of me. Pat is the only one that writes up my Excursion. Robert make sure that I am taking care of. They both are the BEST. More

Service Department with Reuben Great job. Very quick service. Reuben was very nice and professional. Hemborg Ford was super nice in getting me to work while they serviced my Explor Great job. Very quick service. Reuben was very nice and professional. Hemborg Ford was super nice in getting me to work while they serviced my Explorer. More

120 mile service Service tech Tony did an awesome job from the time Tony introduced himself to me listening to my request informing me with the update informing me o Service tech Tony did an awesome job from the time Tony introduced himself to me listening to my request informing me with the update informing me of the time the vehicle could be picked up providing me with shuttle to and from Holmberg 40 resta Tony introduced himself to me listening to my request informing me with the update informing me of the time the vehicle could be picked up providing me with shuttle to and from Hamburg Ford. Great Job More

Adaptive cruise control Thought I had an issue with the adaptive cruise control sencoring system. Robert got involved and got his computer technician involved as well. Come Thought I had an issue with the adaptive cruise control sencoring system. Robert got involved and got his computer technician involved as well. Come to find out that the adaptive cruise control was doing exactly what it was suppose to do as a safety net. Robert did an outstanding job of educating me and probably some of his staff on exactly how the system worked. I was quite pleased with the service I received to get the answers needed. More

Outstanding service Can’t say enough good things about Patt Thorp. She really goes out of her way to insure that your customers have a good experience. She is an outstand Can’t say enough good things about Patt Thorp. She really goes out of her way to insure that your customers have a good experience. She is an outstanding asset to your organization. I would also like to commend Michael Pawley. He has gone above and beyond, helping us both in the purchase of our car, and for help in having it serviced. Your entire organization is really great. We highly recommend Hemborg Ford! More

Great and quick service Jose was great with helping me on my oil change tire rotation filter change and recall issue. Great help wilt all my time restrictions and even got me Jose was great with helping me on my oil change tire rotation filter change and recall issue. Great help wilt all my time restrictions and even got me out an hour earlier then promised. More

Best dealership I’ve been to They did everything the could to get me out of the car I didn’t want and hated and got me into a truck I wanted to be in for a reasonable monthly cost They did everything the could to get me out of the car I didn’t want and hated and got me into a truck I wanted to be in for a reasonable monthly cost the people there are by far the nicest I’ve felt with in every dealership! I would and have already told my friends and family as well as my co workers if they ever needed a new car or even used to go to hemborg because they will do everything they can to help you out! Thank you guys so much for helping me out really appreciate it and y’all will have more of our buisness if we need more cars! More

Great Experience with Pat Pat was super friendly and took care of all of my service needs. She told me it would be at least a couple of hours and it was the weekend so it was n Pat was super friendly and took care of all of my service needs. She told me it would be at least a couple of hours and it was the weekend so it was not like I was not expecting but she stuck to her word and promised it done in a couple of hours! That alone is HUGE! I like honesty and great customer experience. That I experienced here and I will be definitely returning to Hemborg for everything that needs to be done on my 2018 F-150. More