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Hello Mazda of Valencia
Santa Clarita, CA
91 Reviews
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Showing 91 reviews
November 14, 2025
If I could give this dealer zero stars, I would. Here is the factual story of my purchasing experience. Was communicating with a sales rep via text over a couple of days during the week. Weekend rol Here is the factual story of my purchasing experience. Was communicating with a sales rep via text over a couple of days during the week. Weekend rolled around and I informed the salesman through text, that I would be at the dealer in 2 1/2 hours to see the car. Got a text back acknowledging my scheduled arrival. We show up expecting to see car parked in front. Nope it’s missing. Walk in and find salesman I was communicating with and he invites me to sit down and have some coffee (their machine was broke) and tells me that an employee is out running a quick errand and that the car will be here shortly. In the mean time, I asked for them to appraise my car for trade in value. Car I came to look at finally shows up after a hour of waiting. The car is filthy!!!! They were doing construction on the dealers roof and there was this white rust covering the car. The front seat interior area was filthy and grimy. There was 400 more mikes on the odometer compared to what the car’s mileage was posted as in the advertisement less than a week prior. Clearly they were using this car as a fleet vehicle/errand car. Car was advertised as a CPO yet they didn’t have the two sets of keys, the cars manuals AND they didn’t have the signed off checklist from Mechanic and Service Manager showing the car passed the CPO inspection. All things required to present to buyer when selling a car certified as CPO from dealer. We ended up getting handed over to a different sales guy named Scott Weinberg. Scott shouldn’t be selling furniture let alone vehicles. Worst sales man I’ve ever had the painful experience of having to deal with. He tells me they won’t give me a trade in appraisal and talk sales numbers until I test drive the car. I said I want to know my trade in value at a minimum before I test drive. He said no. I said okay I’m walking away then…he said okay!! End up getting a trade in value from Sales Manager Henry Moana. We do the test drive without Scott and come back and agree to sales terms. I had to ask three separate individuals to start washing the vehicle while we waiting to complete sales transaction as I didn’t want to wait there any longer than we were already delayed being there. It wasn’t until I sternly asked the Sales Manager Henry that someone actually pulled it to the back to wash it. Meanwhile They promise me they are going to get me the second key, manuals and the inspection checklist the next day. They also told me that because I was financing with my own bank, they required me to apply for credit through them just in case we my bank doesn’t come through with the check after I drive the car home. This is my 5th purchase of a car from a dealer and I’ve always financed cars through my own bank and never had to apply for financing through them if I wanted to drive the car home same day. They were being stubborn about. I even called their sister dealer Mazda in Temecula and confirmed if they had this same practice. They confirmed they did not and they would let me drive car home same day without applying for financing through them. This dealer was 90-120 minutes from me so coming back a second time to just pick up the car was not an option for me. I already made the trip out there once, gave you money. Give me the car. They end up offering to have the car driven out to me instead once my bank’s check clears in their system, which they said could be up to 3 business day. Car was purchased on a Saturday. They also promised to provide confirmation they found second key, manuals and inspection report very next day (Sunday.) I end up not hearing from them. I texted Scott and asked what was going on. He replied he wasn’t in the office yet and would let me know once he got in later in the day. Still nothing. Due to character limitations, I have to cut the review short. So Much more to say. AVOID THIS DEALER! More
by Thorcor06
Employees Worked With
Scott Weinberg
August 17, 2024
Hello Mazda has done it again! They made my dreams come true today when I purchased yet another Mazda from them. We are a Mazda household and we are very proud of it! Everyon They made my dreams come true today when I purchased yet another Mazda from them. We are a Mazda household and we are very proud of it! Everyone at Hello Mazda is great to work with. We have worked with Henry for years and are very appreciative of his amazing work and dedication towards helping customers. Today when I bought my 2024 Carbon Edition CX-5, we got to work with Evan. He was a complete professional who was very knowledgeable and helpful. Evan made the entire process so smooth and easy. It is such a relief to work with great talent like Evan and Henry. They worked together to help me get in the car I wanted with the financial situation I wanted and they explained everything I needed to know every step of the way. Hello Mazda also has great follow up. Every time we have been to Hello Mazda, Lerea has always made an excellent effort in following up with us to ensure our experience was nothing but exceptional. I am extremely grateful to everyone at Hello Mazda for their support and dedication to their customers. If you’re going to buy a car, THIS is where you need to be. Thank you!!! More
by drewlovetaylor
Employees Worked With
Reputation dotcom
January 03, 2024
I had an appointment to look at the CX5. I went to the desk to tell them I had an appointment with Brando and talked to a manager named Henry and he was very unenthusiastic and dismissive. I I went to the desk to tell them I had an appointment with Brando and talked to a manager named Henry and he was very unenthusiastic and dismissive. I waited for more than 30 mins for someone to help me and it was not busy! This was at 5pm! They really dropped the ball there! More
by Helmsdeep1284
Employees Worked With
Reputation dotcom
October 07, 2023
I’m impressed with the fact you show me the work your doing via a short video. I trust this dealership versus the one I no longer use for my Chevy. Thank you for being honest. doing via a short video. I trust this dealership versus the one I no longer use for my Chevy. Thank you for being honest. More
by Sandra Corona
Employees Worked With
Evan Kelly and Cassandra , Reputation dotcom
October 03, 2023
Jesse Ruiz at Hello Mazda Valencia was an absolute pleasure to work with. He worked very hard to find us the car we wanted and never pressured us or pushed us in certain direction. He was a breath of pleasure to work with. He worked very hard to find us the car we wanted and never pressured us or pushed us in certain direction. He was a breath of fresh air when it came to purchasing a vehicle and I would recommend him to anyone looking to purchase a Mazda. More
by Kevin P
Employees Worked With
Jesse Ruiz, Reputation dotcom
October 03, 2023
Great, non-presured experience. Georges was awesome. Would recommend to anyone. Hopefully the follow-up service is as good as the pre-sale service! Georges was awesome. Would recommend to anyone. Hopefully the follow-up service is as good as the pre-sale service! More
by brianmiller
Employees Worked With
Geoges, Reputation dotcom
October 01, 2023
Great customer care from my arrival. Trevor got me my perfect dream car on second go.amazing team style modern facility fast financing got a 2016 Mercedes gle350 great price. Would recom Trevor got me my perfect dream car on second go.amazing team style modern facility fast financing got a 2016 Mercedes gle350 great price. Would recommend hello mazda More
by cslfilms
Employees Worked With
Reputation dotcom
September 30, 2023
THE TRUE CONCERN FOR MY CAR IS NOTEWORTHY - I LOVE THIS DEALER AND THE FACT THAT IT IS LESS THAN 5 MILES FROM MY HOME WAS THE PRIME REASON WE BOUGHT FROM HELLO MAZDA DEALER AND THE FACT THAT IT IS LESS THAN 5 MILES FROM MY HOME WAS THE PRIME REASON WE BOUGHT FROM HELLO MAZDA More
by reste3
Employees Worked With
Reputation dotcom
September 29, 2023
Daisy & Alex were amazing! The minute I walked in the office Daisy walked me through my entire experience & kept in contact with me until I picked up my car. Alex, the service The minute I walked in the office Daisy walked me through my entire experience & kept in contact with me until I picked up my car. Alex, the service manager, went above & beyond by helping me set up my Bluetooth & even returned my loaner car for me. Great service! Great people! More
by Suzi DCW
Employees Worked With
Reputation dotcom
