Heller Ford

Not the out come I was hoping for! After driving 80 miles to test driving a 2023 high end $60K + truck. Everything was going smooth for the walk around and test drive. It wasn’t until After driving 80 miles to test driving a 2023 high end $60K + truck. Everything was going smooth for the walk around and test drive. It wasn’t until the car fax report was presented to me, I was informed that it had a branded title (lemon) ! I was told the problems were fixed and all was good. Except for part about I would be the one with a branded title to deal with when I traded next time They should of been upfront on the title instead of me wasting a half day and fuel! More

These people are really straight shooters. I’m a 63-year-old woman that was having a lot of difficulty being taken seriously and Seth took me seriously from the get-go. I live in Kansas City a I’m a 63-year-old woman that was having a lot of difficulty being taken seriously and Seth took me seriously from the get-go. I live in Kansas City and so this was all done over the phone and through the Internet and there were several other dealerships, not willing to do it this way. Heck they were going to ship the car for $400. I got a great deal and I’m very happy with the professionalism that was displayed. I highly recommend this dealership, especially for older women. More

Tyler was good to work with initially then delivery kept getting pushed back for this or that once I finally got the vehicle the whole vehicle shudders any time I'm turning and there's an emissions issue. A getting pushed back for this or that once I finally got the vehicle the whole vehicle shudders any time I'm turning and there's an emissions issue. And a cracked windshield that was supposedly unnoticed. They agreed to fix the windshield but I haven't heard anything back about the other issues. Anyone who drove the vehicle, including the delivery driver, would have noticed these issues. Edit: Brought vehicle to local Ford dealer and was told $1800 worth of repairs needed. Tyler was able to help me out with some of the repairs and did a nice job. If anything it's disappointing the delivery driver didn't notice the issues in the 7 hour drive to me. Edit: Up to $2000 of repairs I've had to do in bits and pieces so I could afford them. Supposedly there was a check for $400 in the mail to help with things but that's been over a month now. They have no problem selling a vehicle with problems then lying to your face. More

Worked with Mike Bigger on trading my old rust bucket for a newer model. Mike and everyone else there were great. Low pressure and I found something I’m going to enjoy for years to come. a newer model. Mike and everyone else there were great. Low pressure and I found something I’m going to enjoy for years to come. More

Heller Ford and Neil Heller were amazing to work with. We loved test driving the car and our experience with our sales rep and finance team. We loved test driving the car and our experience with our sales rep and finance team. More

Amazing experience front to back in our dealings with Heller Ford. Rich Tom listened to what my wife wanted, gave options and when one was selected he kept us informed of its arrival as she had picked o Heller Ford. Rich Tom listened to what my wife wanted, gave options and when one was selected he kept us informed of its arrival as she had picked one that was still in transit. We have never experienced personal service and professionalism while buying a car like we did with Rich. Dealing with finance was quick and east and the two gentlemen that delivered the car were extremely friendly. More

Everything was great at the dealership from the salesman to the finance manager until I went to leave & realized I had just purchased an $85,000 vehicle & they didn't fill up the gas tank. to the finance manager until I went to leave & realized I had just purchased an $85,000 vehicle & they didn't fill up the gas tank. More

Heller Ford did an outstanding job! !!Spotlight on my sales specialist; Jody it was a great experience buying with him. Got a 24 Ford Maverick at a more than fair price. It is always go !!Spotlight on my sales specialist; Jody it was a great experience buying with him. Got a 24 Ford Maverick at a more than fair price. It is always good to work with such good people and also good job on the finance manager Adam. Only bad thing I might say is had to wait some amount of time to do the paperwork on a Saturday. Looking forward to working with the service department for oil change so on. More

Cory was a great host, he made us very comfortable and confident in our choices. confident in our choices. More