Heller Ford

This was my sixth car from Heller in the past 2 years. I decided this time around to lease instead of buy. This would be my first time leasing and my go-to sales guy, Jody, was very helpful in guiding me I decided this time around to lease instead of buy. This would be my first time leasing and my go-to sales guy, Jody, was very helpful in guiding me along the way. This whole process was done at a distance mind you since I live 4 hours away. Over the course of a week Jody kept in constant contact with me and answering any questions I had along the way. Cody in finance was also very helpful and quick to answer my questions which I greatly appreciated. Considering everything that had to get done the process was over before I knew it and I was driving my new truck. I know Heller is 4 hours away but it doesnt matter to me because Heller is one of the few dealerships I trust. They dont play games like a lot of other dealerships. A+++ to Heller and I look forward to my next lease/purchase with them in the future. More

The staff was excellent excelent at the dealership. They were very helfull in getting you out in a timely manner. My only complaint is that the only came with 1 FOB. This FOB was also broken! was told They were very helfull in getting you out in a timely manner. My only complaint is that the only came with 1 FOB. This FOB was also broken! was told that if I get the Ford extended warrantee this could be taken care. Well i did not so i will shell the money out of my pocket to get replaced and programmed More

I was in and out in a couple hours. The stag was great. The salesman was excellent. I got what I wanted out of my trade and the truck I bought was given to me in perfect condition. The stag was great. The salesman was excellent. I got what I wanted out of my trade and the truck I bought was given to me in perfect condition. More

I've purchased 3 vehicles from Heller. Very laid back no pressure. I've use DJ Wickman very knowledgeable and helpful on all my questions. Very laid back no pressure. I've use DJ Wickman very knowledgeable and helpful on all my questions. More

Painless process. No surprises. No hassles. This is the 4th vehicle I have purchased from John Brown at Heller Ford.. No surprises. No hassles. This is the 4th vehicle I have purchased from John Brown at Heller Ford.. More

This is the eighth vehicle I have purchased from the Heller Family. I have been always totally satisfied with the buying experience from Marty, Jake, and Neil Heller. Great job guys! Heller Family. I have been always totally satisfied with the buying experience from Marty, Jake, and Neil Heller. Great job guys! More

I called about a pre owned truck. The salesmen told me to call back next week as it was still being detailed. Called back the following Monday and was told it was ready. Made the The salesmen told me to call back next week as it was still being detailed. Called back the following Monday and was told it was ready. Made the 40 minute drive over to find the truck was still in the shop, not detailed with the engine in pieces. Was told they would contact me as soon as it was ready. 10 days later I reached out again to find the truck had been sold. I have heard of similar stories about this dealer. Do not let them waste your time! More

Overall experience was good. We traded our 2021 F-150 lease vehicle for a new 2024 F-150 lease vehicle. My husband and I are very satisfied with leasing vehicles and prefer this We traded our 2021 F-150 lease vehicle for a new 2024 F-150 lease vehicle. My husband and I are very satisfied with leasing vehicles and prefer this over purchasing. The process for any transaction takes so long. We went in already knowing what we wanted and were still there for three hours. We have also done some "homework" and know there is room for negotiation in your lease pricing. We do feel we didn't get the best possible price and I made sure to let the salesman know this. Our salesman, Pete, was very nice. He showed us several options. We are very satisfied with our purchase. We're just hoping next time the process goes a little quicker. More

My husband started a business last July almost a year ago. We went to Heller Ford in El Paso to get a truck for his business. He does concrete work, epoxy and painting so he needed a truck and he ne year ago. We went to Heller Ford in El Paso to get a truck for his business. He does concrete work, epoxy and painting so he needed a truck and he needed it to have four-wheel-drive so we got A 2011 Chevy Silverado 2500 they sold us a bumper-to-bumper warranty on it and told us “a speaker blows or anything it’s covered”. Within days it rains and the dome light is leaking water into the cab. We call them and the warranty doesn’t cover gaskets then it literally it was one thing after another going wrong we took it out there with a bunch of lights on told them exactly what was going on and what lights are on. They had it for six weeks with zero communication. After 5 weeks we called and then said they had fixed the wheel bearing and were waiting for a part for the radiator that they had blown while driving it on the interstate. A week later we never hear back so we call and they said they are waiting on the wheel bearing that they had already previously told us was complete! Never getting back with us anytime we called we would get told they will call you back. no one would be ever call back. When we finally did get ahold of them it was like they hadn’t done anything! ALL THE LIGHTS WERE STILL ON AND NOW MORE! One of those things was the ABS Module needed replaced so there was no antilock brakes system, no traction control, no 4 wheel drive, no stabilitrak system and the ABS module was “on back order” again zero communication and months later we call and are again told it is still on back order, and then we are sent to the heller ford commercial truck center and within a couple days are told the part was actually discontinued. During this last stretch we said we would bring the truck when they had the part and were actually ready to fix it. Eventually they decided to put a USED part on it and hope for the best! It has affected my husband’s business every time that they had the truck he was unable to take jobs, complete jobs that were started or would have to pay other people to finish things so his business and our family has suffered! His anxiety/stress level has been through the roof since purchasing this truck and warranty from Heller Ford! It’s already a stressful thing starting a business and starting a business where you need a truck, with 4 wheel drive a ladder rack and all of your tools and then you don’t have your truck because it’s at the shop just sitting there for weeks on end with zero communication is completely asinine! Our marriage suffered from all the stress of this he would get a job started and then they would need to take the truck back cause something would happen and then he wouldn’t be able to finish it and he would have to pay other people to finish jobs or helping transport equipment because the truck was so unreliable from the beginning! We have been told sooooo many LIES we have no idea what to believe anymore! More

Pleasant shopping experience! Onie was great to work with as a salesperson. Very personable and a breeze to work with. As an out-of-state transaction, this might have been my b Onie was great to work with as a salesperson. Very personable and a breeze to work with. As an out-of-state transaction, this might have been my best car buying experience to date. More