Heiser Ford Lincoln - Service Center

Wonderful! I recently moved to the area and had trouble with the heat shield on my Escape. It was scary to need immediate service and not have a familiar mechan I recently moved to the area and had trouble with the heat shield on my Escape. It was scary to need immediate service and not have a familiar mechanic or dealership. I drove into Heiser Ford Service shortly before they were closing and they fixed the problem right away. Their customer service was excellent and I have since returned for a routine oil change. Again, they were polite and professional. How reassuring! More

I always have a great experience going to Heiser I have been in Love with my Ford Fusion from day one. This is my second vehicle that I have purchased at Heiser Ford. I went back to the same Great Sa I have been in Love with my Ford Fusion from day one. This is my second vehicle that I have purchased at Heiser Ford. I went back to the same Great Salesperson and got another great deal. It never felt like they were just selling me a car. They wanted to know my needs and what would be the perfect fit for me. I was so impressed the first time that I had no doubt that when I was ready for another vehicle that I would definitely be going back to Heiser. I've taken one of my best friends and a family member to this dealership and they in turn purchased vehicles that they were very pleased with. I continue to recommend them to anyone that I know who is looking to buy a vehicle. For me they really are more than just a dealership, they are people that I really feel and believe that care about their customers and try to make your buying experience as pleasant as possible. As long as they continue the great service I'll keep going back and recommending them. More

Alternator issue Had car towed to Heiser, Service dept was super busy. Terry explained that my car would be checked out Thurs or Fri. Received a call Thurs that it w Had car towed to Heiser, Service dept was super busy. Terry explained that my car would be checked out Thurs or Fri. Received a call Thurs that it was the alternator needed to be replaced. I was able to pick up my car on Fri. I thank Terry and the mechanic for the good and fast job that was done. I trust Heiser Ford. More

Wonderful experience! Had a great experience at Heiser, Andrew the service manager, and Terry my advisor were wonderful to work with. Very polite and professional! I needed Had a great experience at Heiser, Andrew the service manager, and Terry my advisor were wonderful to work with. Very polite and professional! I needed parts ordered for my Lincoln and had an appointment. The whole process was smooth and effortless. More

My go-to service provider Great, reasonably priced service! Polite attendants, pleasant waiting area. Non-aggressive sales approach when I bought my car there. Thorough vehicle Great, reasonably priced service! Polite attendants, pleasant waiting area. Non-aggressive sales approach when I bought my car there. Thorough vehicle inspection, plus a car wash! More

Fantastic Great service. Chris Meyers is excellent when it comes to customer service. Very friendly and knowledgeable people. My truck was fixed to my satisfact Great service. Chris Meyers is excellent when it comes to customer service. Very friendly and knowledgeable people. My truck was fixed to my satisfaction. Would recommend to others. More

Quick and easy All of the people I work with there make it a quick and painless process. I also since I don't know much about cars I appreciate that they don't treat All of the people I work with there make it a quick and painless process. I also since I don't know much about cars I appreciate that they don't treat me like an idiot or try to sell me things I don't need. For these reasons I will continue to come back again and again. More

Lack of communication and multiple delays in service Original installation date was supposed to be 10/22. I had to call to check on the status of my car only to find out that the wrong kit was ordered (t Original installation date was supposed to be 10/22. I had to call to check on the status of my car only to find out that the wrong kit was ordered (this phone call should have been to me, not from me). I was told the correct kit would be in the following week and I'd receive a phone call. After 8 days, I called and the kit had been in for a few days - no phone call to me again. Dropped car off on October 31st for what was supposed to be a 7am installation - finished by 1 pm. I called to check on the car in the early afternoon, sat on hold for over 10 minutes, and it turned out that my car had not been touched. I was told it would be done by Friday, November 1st, by 1pm, and was assured I would be called when completed. Not hearing from Heiser AGAIN, I called and the car had still not been serviced. I was not able to pick up my car until November 4th. The lack of communication at Heiser Ford is atrocious. We will never bring our 2 Fords here again. More

Poor attention to detail and fear mongering Service techs don’t put the car back the way they found it. Specifically, the trunk liner had to be moved to change a tail light bulb...it was left pu Service techs don’t put the car back the way they found it. Specifically, the trunk liner had to be moved to change a tail light bulb...it was left pulled out. Given how much you charge to change a bulb...the car should be in better condition when returned to the owner. The multi point inspections are nice but the urgency with which you sell the items on the list reeks of opportunitistic upselling. More

Very professional staff I have delt with Heiser Ford for 8 plus years, and have found them to be reputable dealership. Always helpful in every way. No pressure. I have delt with Heiser Ford for 8 plus years, and have found them to be reputable dealership. Always helpful in every way. No pressure. More