Heiser Ford Lincoln - Service Center

Poor customer service is the norm. The most recent visit to the service center is one of a few visit that was not completely disappointing. Most of the time the staff is aloof, unconcer The most recent visit to the service center is one of a few visit that was not completely disappointing. Most of the time the staff is aloof, unconcerned and condescending. I came in a couple of times for brakes and never got them. I took my car elsewhere to get the work done. Also I brought my car in for a oil change and when I got it back it had a oil leak from a cracked seal. I brought it in to get it fixed, they wouldn’t even address it. I took my car elsewhere to get the work done. I felt like because my car is a focus that I wasn’t as important as others. The last time I was there was probably the best visit. Service people don’t even make eye contact. More

Good,customers service first priority I been a loyalty customer for 12 years tell me all about the vehicle price Ask me about the color looking for he for four door two tail pipes I been a loyalty customer for 12 years tell me all about the vehicle price Ask me about the color looking for he for four door two tail pipes More

First class Everyone was very helpful and courteous and very friendly in every way .the work was done in a timely manner. Also Terry is a asset to the company Everyone was very helpful and courteous and very friendly in every way .the work was done in a timely manner. Also Terry is a asset to the company More

Very poor service on so-called passed testing. A certified master mechanic, friend, looked over the truck and indicated items that needed to be fixed as they were marked as working and they were no A certified master mechanic, friend, looked over the truck and indicated items that needed to be fixed as they were marked as working and they were not. They had the truck and it didn't look like they did anything to correct the issues. We have now taken the truck to the business where our friend works and he is fixing it the way it should have been in the first place. Because of the poor service we will have to pay our warranty deductible to have fixed the items that Heiser should have taken care of for us. I will never recommend this dealership to anyone. More

Condition of tires When I had my car in for service in Feb. on my report card all of my tires were in the yellow. in Nov. I had my car in for service all of my tires we When I had my car in for service in Feb. on my report card all of my tires were in the yellow. in Nov. I had my car in for service all of my tires were in the red. How did the condition of my tires improve in 9 months??????????????? More

Exemplary Service I brought my car in for service as a drop off to fit in when available. My brakes were unsafe and the check engine light was lit on the dash. I antici I brought my car in for service as a drop off to fit in when available. My brakes were unsafe and the check engine light was lit on the dash. I anticipated a hefty repair bill, but was called a few days later to let me know the repairs were done and there would be no charge, since the parts were under warranty. The best part of my week! I will definitely return, even when considering a new vehicle. More

Oil Change/tire rotation I took my car in for a tire rotation and oil change. 2K later and two weeks later with very minimal communication on details on my car I finally got I took my car in for a tire rotation and oil change. 2K later and two weeks later with very minimal communication on details on my car I finally got it back. The irritating part was the lack of communication, 3 to 4 days at a time with nothing, phone calls not returned made this experience unpleasant. The extra work probably needed to be done but communication piece was my problem. More

100% Satisfied As a woman who doesn't know much about cars except for when it's "making a funny noise," in the past I've been hesitant to have my car serviced anywhe As a woman who doesn't know much about cars except for when it's "making a funny noise," in the past I've been hesitant to have my car serviced anywhere... Not so with Heiser Ford! From the receptionist to the mechanic, everyone went above and beyond my expectations. They were very helpful, informative and patient. Service was done quickly at a very reasonable cost. I left Heiser Ford feeling 100% satisfied with the service I received. More

Great service, Great people The entire staff are professional, efficient, and caring. You don't feel like you are just a number, From the moment you call or walk in the door you The entire staff are professional, efficient, and caring. You don't feel like you are just a number, From the moment you call or walk in the door you can see and feel their passion for customer satisfaction. More

Terry is the Best As always Terry got me in quickly and took care of exactly what I needed. He always has a smile on his face and is willing to do whatever I need in a As always Terry got me in quickly and took care of exactly what I needed. He always has a smile on his face and is willing to do whatever I need in a timely fashion. More