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1,066 Reviews of Heiser Ford Lincoln - Service Center
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March 10, 2020
Dealership did the best they could within Ford's warranty program. Car itself has loads of fit and finish issues and should never have passed final inspection and delivered to a dealership. Too bad because m program. Car itself has loads of fit and finish issues and should never have passed final inspection and delivered to a dealership. Too bad because my reason for leasing the2019 Flex was based on my 2013 Flex buy. Heiser has done everything within their power but Ford has been the bad guy in this equasion. Will have to consider another product when the lease ends. More
by MAILSTOP8689
Verified CustomerEmployees Worked With
Andy(service mgr),Matt(service writer), Chris Meyer, Dave Vajgrt
March 09, 2020
What a difference Chris Meyer and Brandi Winfrey couldn't take better care of us. Between the multiple Lincoln and multiple F150s we've purchased, we're always well tak Chris Meyer and Brandi Winfrey couldn't take better care of us. Between the multiple Lincoln and multiple F150s we've purchased, we're always well taken care of long after the delivery. We are currently exploring the Transit 350 XL, and Brandi has already stepped up to aid in the decision making process. More
by METROR3
Employees Worked With
Chris Meyer, Brandi Winfrey
March 08, 2020
Went for oil change with tire rotation and inspection and come to find out they did check any of my other fluids, my windshield fluid and brake fluid was almost bone dry, I had to buy some and them myself. come to find out they did check any of my other fluids, my windshield fluid and brake fluid was almost bone dry, I had to buy some and them myself. 😔 very disappointed with their service..... More
by leticia8877
Employees Worked With
Terrance Anderson
March 08, 2020
Heiser Sevice Department I have been using Heiser Service for the past 16 years. First with my 2000 Ford Taurus and later with my 2012 Ford Fusion which I bought from Heiser I have been using Heiser Service for the past 16 years. First with my 2000 Ford Taurus and later with my 2012 Ford Fusion which I bought from Heiser. I have always received top-notch service! Heiser Service Rocks1 More
by GEOMCKINN
Employees Worked With
Matt Pulaski
March 03, 2020
Efficient and timely I had an emergency and Heiser L/M Ford handled it perfectly!!!! I will certainly pass my experience on to others...for sales and service! I had an emergency and Heiser L/M Ford handled it perfectly!!!! I will certainly pass my experience on to others...for sales and service! More
by CBRUNAU
February 27, 2020
Heiser always gives my Ford Edge great care and service. They are friendly and explain everything thoroughly! I'm a very happy Heiser Ford customer! They are friendly and explain everything thoroughly! I'm a very happy Heiser Ford customer! More
by svjsvj
Employees Worked With
Terrance Anderson
February 25, 2020
Interior Door Panel Repair Quality of the door panel repair was excellent - no issues. Poor attitude of service advisor - Brian Hall - when I came in with my vehicle. I had Quality of the door panel repair was excellent - no issues. Poor attitude of service advisor - Brian Hall - when I came in with my vehicle. I had spoken with Brian twice previously regarding this repair - once in person and once on the phone. When I shared the service recall information that he had previously given me, he told me that he had no idea what I was talking about and insisted that he never talked to me. He told me that he was a bartender and had an excellent memory and that he could tell me what my favorite drinks was! Well, this isn't a bar, and I wrote down notes from both our previous conversations, including asking for his name and writing it down! I asked if there is another Brian in service - he said no - and I asked who would say they were Brian if they were not Brian? He said maybe I was talking to Mark, because Mark also has a beard. Brian made sure that the service took twice as long as originally stated, that my vehicle was parked up against a snow pile and in 2 inches of slush, and then never thanked me for coming in...only said your car is ready and walked away. In all the years I have been coming here, this is the first time I have received such poor attitude from a service advisor at your facility. More
by Blabello
Employees Worked With
Brian Hall - Service
February 20, 2020
Total Recall It started out as a simple recall to fix an item. Thanks to Heiser, they detected a problem with the engine system before it became one for me. It is It started out as a simple recall to fix an item. Thanks to Heiser, they detected a problem with the engine system before it became one for me. It is an example of Heiser's excellence in going the extra mile in service and performance. More
by williamjschaefer
Employees Worked With
The "guy at the service desk" who took care of me wore his coat over his name patch so I don't know his name.
February 18, 2020
Would not recommend I had to take my Ford Escape back 4 separate times. On several occasions, I could not get ahold of anyone in regards to the status of my car service. I had to take my Ford Escape back 4 separate times. On several occasions, I could not get ahold of anyone in regards to the status of my car service. I was charged for an oxygen sensor and several other sensors in order to fix the engine light, but within a day of driving the car, the engine light would turn on again. The tires were not checked as I had asked. I observed the receptionist lie to the general manager regarding her treatment of another customer. Overall, I am very disappointed with this service. I used to go to Heiser Ford for all my service needs. I will not be returning. More
by Catherine
Employees Worked With
Brian
