Heiser Ford Lincoln - Service Center

I like courtesyb that I received it a wear and friendly feeling. I thank you the auto mechanic for the Care in diagnose my car. feeling. I thank you the auto mechanic for the Care in diagnose my car. More

Making it right After having some routine maintenance performed on my car, including an oil change, I picked up my car and returned home, The next day I noticed a sma After having some routine maintenance performed on my car, including an oil change, I picked up my car and returned home, The next day I noticed a small amount of oil on my garage floor. I wiped it up And hoped that would be the end of it. The following day there were a few more drips. I contacted Heiser and they told me to bring it in and they’d check it out. Unfortunately my car was going into storage for winter and I wouldn’t have a chance. They said no problem, bring it back in spring, which I did. They checked it out, replaced the oil filter and cleaned the underside of the car at no charge. They also apologized for the inconvenience. Sooner or later we all run into a problem. What counts is how the problem is addressed. Heiser stood behind their work and made it right without making any excuses. They were very professional and great to work with. I’ll definitely go back to Heiser for my future service needs! More

An Outstanding Detail on my Navigator I was jumping with joy and and super impressed with the great job of detailing my 2019 Lincoln Navigator Joe's team at Heiser Lincoln did last week. I was jumping with joy and and super impressed with the great job of detailing my 2019 Lincoln Navigator Joe's team at Heiser Lincoln did last week. Joe called me personally, thereby providing good service before the date to make sure we were in sync about my expectations. He then called me again the minute the car was delivered to ensure my expectations were totally met - which they were. Detailing is one of the most laborious activities a dealership can undertake. It takes a technician or a team of folks to execute the job who have a special eye for the smallest detail, (no pun intended here.) Heiser must have groomed just the right group of folks because my car came back smelling, looking and feeling like the day it came off the showroom floor. Everything looked so "perfect." It's a good thing the passenger door was closed, because the seats were so clean and slick - - - if I weren't careful I would have slid all the way through the vehicle and out the other side - -if I did not hang on when I jumped in fast on the driver's side. - - - It was THAT clean - YES it was! From the carpets, to the seats, to the headliner, the body and even the glove box. And even my biggest sticking point in a detail job - - the windows! They were STREAKLESS! To me this is the Home Run Swing! Both inside and out! I normally get my cars detailed twice a year and you can ask the place I normally go. They know what a stickler I am about perfection on my windows. Well - I am excited to say - Joe's team at Heiser pulled off the BIG one this time and came through like real PRO's on my 2019 Lincoln Navigator. They hit the HOME Run for me! If you are thinking about having your vehicle detailed, then you need to think no further than calling Joe at Heiser to make your appointment for today! I guarantee you will be excited you did. Sincerely, Tom Ribar More

prompt and courteous service Excellent and fast service. Honored my coupon- superb pricing. Ladies at the invoice desk were very courteous. pleasant waiting area, but can't wait t Excellent and fast service. Honored my coupon- superb pricing. Ladies at the invoice desk were very courteous. pleasant waiting area, but can't wait till the Covid virus disappears so we can have the coffee machine available again. More

Part of the team As a business owner, time and good communication is important. The sales and service crew understand my needs and are always accommodating! I continue As a business owner, time and good communication is important. The sales and service crew understand my needs and are always accommodating! I continue to depend on the Heiser team as part of business' team!! See you soon Rob METRO R3, INC More

Just paid over$700.00 and it’s still getting raininside Just paid over$700.00 and it’s still getting rain inside my truck !!! Cannot give an overall rating until this issue is resolved ?? Redo July 3, 20 Just paid over$700.00 and it’s still getting rain inside my truck !!! Cannot give an overall rating until this issue is resolved ?? Redo July 3, 2020 More

Rear brakes The service advisor Matt was very professional and helpful. The brakes were done in the time frame estimated and very quickly. Nice job all around The service advisor Matt was very professional and helpful. The brakes were done in the time frame estimated and very quickly. Nice job all around More

My service If you have a lot of time to wait, this is the place for you! I had to wait almost two hours each time for my last two oil changes. If you have a lot of time to wait, this is the place for you! I had to wait almost two hours each time for my last two oil changes. More

I bought a used Ford edge sel it is a wonderful vehicle. But the sun/moonroof was inoperable and it didn't pass emissions. I was promised by service dept that emissions would be fixed but it wasn't. Otherwi But the sun/moonroof was inoperable and it didn't pass emissions. I was promised by service dept that emissions would be fixed but it wasn't. Otherwise a great experience. Love Ford products More

They make you feel valued as a customer!!! The Services Department made sure that all of my service needs were understood and cared for to my satisfaction! I felt valued as a customer and the s The Services Department made sure that all of my service needs were understood and cared for to my satisfaction! I felt valued as a customer and the service was personalized. During the entire process I was constantly updated as to the status of my vehicle. More