Heiser Ford Lincoln - Service Center

I was very disappointed in my service. I was scheduled for update of computer system (SYNC) and an oil change.You had my car for a week. There was no follow up no one contacted with an update or that my c for update of computer system (SYNC) and an oil change.You had my car for a week. There was no follow up no one contacted with an update or that my car had been received (I had concierge service pick up vehicle and leave a loaner. The following Thursday I called the service department and was informed that the individual who took my auto in had abruptly resigned and no one picked up service orders thus leaving my vehicle and service order in suspense. I asked if there was protocol for communicating with a customer when there vehicle is going to be out of service for an extended period of time. The service rep (who was on loan from another store) stated that there was no protocol. Then I asked him just on general principle if were going to someone car for a longer than usual service period as a service rep would you contact the customer. He stated that he didn’t know. At that I told that he was just walking me around the block and could I speak to a manager. The managers were in a meeting. Subsequently I did receive a call from the manager who stated “the ball was dropped “ This was a frustrating experience. I was disappointed with the lack of professionalism and follow up. I have done business with Heiser for a number of years but this experience will give me pause for future dealings. Half star rating for service experience More

I thought Terrance was professional, handled my issues efficiently, and was pleasant to work with. I was able to get my car serviced very quickly. efficiently, and was pleasant to work with. I was able to get my car serviced very quickly. More

I needed a key fob ( 2nd ) for my truck not much time to share at a dealer. Joe Vacari Jr. Stepped up with his crew in the service dept and completed this mission in short notice and did a great job. Eve to share at a dealer. Joe Vacari Jr. Stepped up with his crew in the service dept and completed this mission in short notice and did a great job. Everyone in the dept was super nice. More

It is so much easier and refreshing to work with a service department more interested in helping customers than in arm wrestling to see who wins. service department more interested in helping customers than in arm wrestling to see who wins. More

I needed my F150 restored after being stolen 4/26/2020 it's 8/7/2020. I still have'nt recievied it. You tell me. it's 8/7/2020. I still have'nt recievied it. You tell me. More

They are Very attentive to their customers concerns over in the service department. My truck was finished much earlier than expected and I got a call right away. in the service department. My truck was finished much earlier than expected and I got a call right away. More

The service team was a pleasure to deal with. Very professional and timely on my service work. Check our at the cashier was fast and easy with great personnel! professional and timely on my service work. Check our at the cashier was fast and easy with great personnel! More

Work..labor ..parts all great. Cashiers need to learn to smile. Snotty bunch behind the counter, every one of them. If they don't like their job they should find something they like. Had an excellent experi smile. Snotty bunch behind the counter, every one of them. If they don't like their job they should find something they like. Had an excellent experience until I went to pay. Didnt smile, showed no emotion other that boredom, moved as slow as possible. Seriously, why are they working there? More

They are always so professional and kind. All CDC guidelines were followed. They always thorough with the services to me before they are performed and give me a detailed explanation. They never try t guidelines were followed. They always thorough with the services to me before they are performed and give me a detailed explanation. They never try to up sell or oversell any service and are frank about what needs to be done. More

Quick and considerate. The service dept arranged for me to have all work needed at one time. Service explained the project and offered to show me the damaged parts which I appreciated to have all work needed at one time. Service explained the project and offered to show me the damaged parts which I appreciated More