Heiser Ford Lincoln - Service Center

The service has gone down significantly. This used to be my preferred company for vehicle maintenance but their service advisors and technicians are just NOT the same anymore. They do NOT take pride in thei my preferred company for vehicle maintenance but their service advisors and technicians are just NOT the same anymore. They do NOT take pride in their work like they used to... The customer service is subpar and you will typically stand around without being acknowledged for quite some time. An oil change (that I always make an appointment for) has taken almost two hours on multiple occasions. They are not topping off my fluids every time, even though I pay for the works package. They have left TOOLS in the hood of my car before (which caused the sensor on my hood to stop working properly, and now my hood always says it’s ajar when its not. Then they wanted to CHARGE me to diagnose it. Even though it happened after my car was returned to me with a tool literally sitting in the position of the sensor after my hood was slammed shut. I drove like this and found the tool a few DAYS later because I had to fill my wiper fluid MYSELF because it somehow ran out a few days after they “topped everything off”... my car STILL has a broken sensor almost a year later because I wasn’t going to pay for diagnostics when it was THEIR mistake that caused this to happen. When I brought the tool in I didn’t even get an apology, they laughed, shrugged and thanked me for bringing it back). I haven’t been getting the vehicle inspection reports consistently when I take my car in for regular service. A family member has also had issues with them not rotating their tires, and it has gotten to the point that they have to mark their tires just to make sure it is done. I am just disappointed in the direction this team has gone. They used to be absolutely amazing (back in 2016/17 when Kayla was a service advisor still) the only reason I continue to come here is because it is the most convenient location for a Ford dealership near me. More

Thanks for all that you do while working with your customers! Keep up the excellent work!! And continue to be safe during these trying times!!! customers! Keep up the excellent work!! And continue to be safe during these trying times!!! More

If you think an oil change, and maybe replace 4 tires should take a week- and if you enjoy being ignored by the staff, by all means, bring your vehicle here. Otherwise I'd pass. Every time I bring a vehi should take a week- and if you enjoy being ignored by the staff, by all means, bring your vehicle here. Otherwise I'd pass. Every time I bring a vehicle there I find leftover screws and parts in the vehicle- most of the service writers pretend they can't see you, and act like you're being pushy because you think a week is too long to keep a car for an oil change. Courtesy Van Driver was the only person who wasn't offended by my presence. More

One always appreciates working with professionals in their field - it has been great to work with Joe Vicari, Jr. Easy, complete and honest. Look forward to relationship building. their field - it has been great to work with Joe Vicari, Jr. Easy, complete and honest. Look forward to relationship building. More

Dealership is deceiving and dishonest. Their service is not in the best interest of the customers. I have had two disappointing episode’s with Heiser, went somewhere else and got better service for less. T not in the best interest of the customers. I have had two disappointing episode’s with Heiser, went somewhere else and got better service for less. They are disappointing and misleading. This location was in Glendale, Wi. More

Service was fantastic, fixed right the first time and on time. Service advisors were friendly and extremely helpful keeping me informed in a timely manner. time. Service advisors were friendly and extremely helpful keeping me informed in a timely manner. More

Communication could have been better. The car was not ready when promised. I was told that the car could be ready possibly Wednesday evening but by Thursday for sure. the car wasn't done til ready when promised. I was told that the car could be ready possibly Wednesday evening but by Thursday for sure. the car wasn't done till the following Tuesday. When I picked up the car it was not washed. note: my Mustang had been in for service just previous to my Explorer and it too was not washed when i picked it up. Over $2,000 in repair costs and i had to go home in dirty cars. More

Got me in for an oil change without an appointment. Andy and Cyndi were very professional and attentive. They got me in and out very quickly and made great recommendations as to what services my vehicle may and Cyndi were very professional and attentive. They got me in and out very quickly and made great recommendations as to what services my vehicle may need soon as it is nearing 70,000 miles. Great customer service, I will definitely be back. More

My door was not put together correctly. I’m going to a different place to get it put together correctly. I didn’t notice right away. different place to get it put together correctly. I didn’t notice right away. More

Don't buy or service vehicle at Heiser, they're crooks! Bad customer service only want your money. Have not tried to fix problems only want to over charge. Go to avoid mechanic instead. Bad customer service only want your money. Have not tried to fix problems only want to over charge. Go to avoid mechanic instead. More