Heiser Ford Lincoln - Service Center

The staff at Heiser are always pleasant and professional. The waiting room is comfortable. The work done on my 🚗 has always been done very well and without problems. The waiting room is comfortable. The work done on my 🚗 has always been done very well and without problems. More

I don’t remember the representative’s name that took care of me- but he was excellent and friendly. As always, I was treated very well- of me- but he was excellent and friendly. As always, I was treated very well- More

Pete in the Service Dept. kept me informed of the service activity that my car needed from the time the work started , a progress check during the work' and when the work was completed . When I picked up th activity that my car needed from the time the work started , a progress check during the work' and when the work was completed . When I picked up the car, John in the Service Dept. fully explained the work that was done. More

I was planning on dropping off my truck, but they were able to get the service work done right away! The work was done quickly saving me time. able to get the service work done right away! The work was done quickly saving me time. More

I'm happy with my Ford, but not so much with this dealership. I would say that proactive communication and customer service are lacking on a consistent basis. dealership. I would say that proactive communication and customer service are lacking on a consistent basis. More

Excellent customer service . Worked on the Explorer until they got it right. Received a follow up call to make sure everything was completed to our satisfaction. they got it right. Received a follow up call to make sure everything was completed to our satisfaction. More

Very good experience. My car was done on time. The staff was friendly and attentive to my needs for my car. He also informed me of other work needed was friendly and attentive to my needs for my car. He also informed me of other work needed More

My recent oil change was 45 minutes. Was happy about that. My daughter’s oil change on 10/7 was 2 hours and 15 minutes. No excuse. No apology. that. My daughter’s oil change on 10/7 was 2 hours and 15 minutes. No excuse. No apology. More

There was no evidence the employees at this dealership wanted to achieve a good rating on customer service for this visit - had to wait 2 hours for a simple oil change, then when the service advisor came wanted to achieve a good rating on customer service for this visit - had to wait 2 hours for a simple oil change, then when the service advisor came to tell me my car was ready he just “your car is ready” - nothing like “sorry for wait/ thank you for waiting” and no offer to update me on how my car was doing. At checkout, I wanted to use my Ford Credit card for payment and had to wait 10 mins to find somebody in the office that could process it, because the current staff nobody had the privileges to run it- I had to pay with a debit card because they couldn’t get the server to work for processing the ford credit card. Then, I had to wait 5 minutes for them to bring my car around - I ended up going back to the service department to just grab my own keys and overheard one employee ask the other - “which car do there keys belong to?” - I noticed it was MY keys and I said “Those belong to the Mustang that’s sitting right out the door here and it’s mine- I’ll take the keys from you since I’ve been waiting 5 minutes already just do leave here” - I’ve been going to this location for over 10 years to get oil changes- customer service has reall suffered the last few visits. I will be taking my car somewhere else for oil changes now. Too bad, since I see this place advertising on tv that the customer is values - I don’t get that vibe at all- the new team they got working there (services and checkout) really need to work better/communicate better. More

They replaced a part on my f150. The new part was cracked said they would call me been 2 weeks mechanics time two do it 2hrs. It took 4hrs I figured they wouldn’t call me back. This is leaving a cracked said they would call me been 2 weeks mechanics time two do it 2hrs. It took 4hrs I figured they wouldn’t call me back. This is leaving a bad taste in my mouth More