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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,059 Reviews
Call Service Center (414) 228-5700

1,059 Reviews of Heiser Ford Lincoln - Service Center

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July 04, 2024

I feel as though it's unfair for the diagnostic fee not to go toward the amount that's charged if we as the customer actually have it fixed. More

by sakotarichmond
Recommend Dealer
No
Employees Worked With
Tony Perkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Heiser Ford Lincoln responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

June 28, 2024

Unconfessional when it comes to the staff. They kept my car for more than 4 days for a simple fuse check More

by Shawnell Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Quick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco Villa, Lawrence Bledsoe, David Disch, Landon Hill, Derrick Bey, Michael Wemmer
Report | Print
Jul 01, 2024 -

Heiser Ford Lincoln responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

June 27, 2024

Great dealership and good service department. Kept me informed of the status of the work being done to my vehicle More

by Bruce.repp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Villa
Report | Print
Jun 28, 2024 -

Heiser Ford Lincoln responded

Thank you, Bruce! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Ford Lincoln. We look forward to having you as one of our valued customers for many more years! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

June 26, 2024

Dave was attentive to my needs and gave me the bottom line to resolve my issue. More

by RDALLOSTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Disch
Report | Print
Jun 26, 2024 -

Heiser Ford Lincoln responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

June 20, 2024

Very pleasant. Work was completed on time and without any problems and cleaned the vehicle inside and out More

by gigl0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Formico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Ikert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keli Gastrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco Villa, Lawrence Bledsoe, Michael Wemmer
Report | Print
Jun 20, 2024 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

June 13, 2024

Exceptional service will definitely buy another car from Heiser Mercury Sure, honored to be one of their customers More

by lsipatrick
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
David Quick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco Villa, Lawrence Bledsoe, David Disch, Landon Hill, Derrick Bey
Report | Print
Jun 14, 2024 -

Heiser Ford Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

June 13, 2024

Tony and the team were great to deal with. Always enjoy my time there Thanks More

by aplm
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lawrence Bledsoe, David Disch, Landon Hill, Derrick Bey
Report | Print
Jun 14, 2024 -

Heiser Ford Lincoln responded

Thanks for sharing your thoughts about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

June 04, 2024

The dealership had my car for TWO days with NO clear indication in why my ABS, SERVICE ADV TRAC, and TRAC light were on. Then when i needed my car back, they demanded zi pay $165 bc the mechanic "neede More

by D.Madlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Serak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco Villa
Report | Print
Jun 06, 2024 -

Heiser Ford Lincoln responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

May 24, 2024

I have always received quality customer service from Heiser Ford. They are thorough and efficient. More

by ssguz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Villa
Report | Print
May 29, 2024 -

Heiser Ford Lincoln responded

Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

May 23, 2024

Fast service with courteous staff. Work was completed quickly snd with good quakity. No issues. More

by chriszim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lawrence Bledsoe, David Disch, Landon Hill, Derrick Bey, Michael Wemmer
Report | Print
May 29, 2024 -

Heiser Ford Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Ford Lincoln, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

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