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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,068 Reviews

1,068 Reviews of Heiser Ford Lincoln - Service Center

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January 27, 2021

The service and attention that I've received was impressive. They were kind and courteous. They were quick with the repairs, and thorough. I loved it More

by Matt_shumpert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Kirk Jakovec, Matthew Pulaski
Jan 29, 2021 -

Heiser Ford Lincoln responded

Dear Matt, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 26, 2021

I am always very pleased with the level of service I receive from Heiser. I have been a customer for almost 30 years. They are very welcoming and attentive and always have the customer needs first. They More

by POWELLT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zak Krushas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristina Beck
Jan 29, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the wonderful feedback! We are thrilled to hear that you've had a great experience with the Heiser team for almost 30 years. We greatly appreciate your business and loyalty, and we look forward to seeing you again in the future. Happy driving!

January 25, 2021

10yrs of professional service. Wonderful shop personal. When I have a question, I can trust the explanation or diagnosis to be accurate and fair. Everyone makes it a goal to make my visits as painless as p More

by rkendricks01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Jan 29, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you've continued to enjoy your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 25, 2021

Have had the car in twice and problem is not fixed. I believe they thought it was fixed but they must not have tested it More

by sparrow0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Jan 29, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

January 24, 2021

Terrible maintenance department and total disregard of what I told them prior had cause a malfunction in my vehicle. There was no examination of how Progressive's Snapshot device could cause haywiring in More

by chavisatkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Vicari Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Andy Bromeland, Kirk Jakovec, Matthew Pulaski
Jan 29, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

January 19, 2021

New Service advisor, I get it, but they need more training. Arguing with a client (not me) in the waiting room. No car wash, couldn't diagnose the oil leak, instead put in dye and told me to come bac More

by Mike Barrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure who it was
Jan 21, 2021 -

Heiser Ford Lincoln responded

Dear Mike, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

January 18, 2021

Everything went according to plan from appointment to actual service with my oil change! Kirk handled everything professionally! I will be back for future service. More

by RVIGDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kirk Jakovec
Jan 21, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with us. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 18, 2021

The service department picked up my car and gave me a loaner, did a great job servicing my car and returned it. It was hassle free. More

by NADELLEG
Recommend Dealer
Yes
Employees Worked With
Service Team
Jan 21, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with us. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 18, 2021

Amazing General Manager Chris and Great Workers under Amazing General Manager Chris and Great Workers under his leadership I’ll tell all my friends and business Associates. These folks really bring t More

by AASAPMANAGMENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Andy Bromeland, Kirk Jakovec, Matthew Pulaski
Jan 21, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with us. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 14, 2021

the service is the best I have dealing with heiser ford for 50th or more years I would highly recommend this service department to all More

by polk53206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Andy Bromeland, Kirk Jakovec, Matthew Pulaski
Jan 14, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've continued to have a great experience with the Heiser team for over 50 years! We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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