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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,068 Reviews

1,068 Reviews of Heiser Ford Lincoln - Service Center

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February 16, 2021

Everything went very well with Heiser Ford Lincoln as usual. Great service and Joe V. always keep you informed along the whole process. Pick up and drop off was very easy and effortless. More

by FRD302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Heiser Ford Lincoln responded

FRD302, thank you for your business and feedback! We are happy we were able to create a positive and memorable experience for you. We look forward to working with you again in the future. Have a great day.

February 12, 2021

Wonderful and quite accommodating. This dealership is Wonderful and quite accommodating. This dealership is the only place we will go. Chris Meyer is by far the best ever. Brandy Winfrey is also very im More

by KRISTYRYAN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Meyer, Brandi Winfrey
Feb 12, 2021 -

Heiser Ford Lincoln responded

Dear Kristy, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

February 09, 2021

When I call to set up for my appointment for my truck, the service department was nice to me.. when I drop off my truck when the day they had to fix it, I was very satisfied More

by elbertgrove42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 09, 2021

A good place I never had any problems with service or sales they always took care of me and got me done right away and good people More

by PANTHERGNX6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Pennow
Feb 12, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 08, 2021

I noticed everyone was wearing a masks & distancing themselves while in the Bay, thank you all for that! However, there was a young lady behind the service desk when I picked up my key, that wore her More

by JERI.JEFFERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Heiser Ford Lincoln responded

Dear Jeri, Thank you for your business and feedback! Heiser Automotive Group is committed to keeping our customers and employees safe during these unprecedented times, and I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. If you have any additional questions or concerns, please don't hesitate to reach out. Thanks and have a great day!

February 07, 2021

Unprofessional service from kirk. They lost the papetwork multiple times, under bid the job and were impossible to get ahold of. Thats why they have a bad reputation More

by pheney13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team, Kirk Jakovec
Feb 12, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

February 05, 2021

Very pleasant service department. Lobby is very clean and comfortable. Overall, I continue to use this location for the maintenance on my MKX. Miss the coffee tho More

by MDTIPPERY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Feb 05, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. Unfortunately we are unable to provide refreshments due to COVID-19, but we are looking forward to serving them again when we are able! We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 29, 2021

they treated me with courtesy . timeliness was great. if there is a dealership to car buying or car services heiser for lincoln is the place. More

by blackhomeadams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandi Winfrey
Jan 29, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 29, 2021

Mr. Brandi Winfrey is a most excellent sales person who is willing to give assistance at any time. It’s a pleasure doing business with him. The general manager is a great person as well. More

by THEETHOMASES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Winfrey, Kristina Beck, Samantha Calmes, Taylor Nelson, Service Team, Olivia Guzman
Feb 01, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Brandi and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 28, 2021

Kirk gave me a great recommendation on tires that fit my budget. The Heiser service department is clean and the people are helpful. I know I can depend on them. More

by wcrowley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Jakovec
Jan 29, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with Kirk and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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