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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,070 Reviews

1,070 Reviews of Heiser Ford Lincoln - Service Center

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May 03, 2021

Very friendly service, was able to help look up warranty info and recall i formation for the part that need work on. Extended recall helped to cover the cost. More

by belfire777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Cooney
May 04, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 02, 2021

Easy to schedule appointments, friendly staff, and transportation shuttle service available are only a few of the reasons why I continue to have my vehicles serviced at Heiser. More

by KMCELW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
May 03, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to see that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 29, 2021

Appointments for service are to far out it was a inconvenience not being able to charge my cell phone in the car for two weeks before they will fix More

by YOLANDAEASON47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Winfrey, Service Team
Apr 29, 2021 -

Heiser Ford Lincoln responded

Dear Yolanda, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

April 29, 2021

Amazing Staff. Peter C. went "Over & Above" in getting my recall issue resolved. Joseph V responded immediately to my question. The both of them are friendly, helpful and excellent employees! I appreciate More

by Margaret G.
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Cooney
May 03, 2021 -

Heiser Ford Lincoln responded

Dear Margaret, Thank you for taking the time to leave us a 5-star review! We are pleased to see that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 27, 2021

My Service Advisor was so awesome I will be back for service at this location. Fast and Friendly and also educated me about the problem with my vehicle. More

by merrinaj414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Cooney
Apr 28, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 24, 2021

Highly recommend this dealer and service center. I needed a battery installed ASAP and it was done promptly in the morning for just over $100. Very reasonable since I would have to take half the engine apart More

by joespas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales Patrick!!, Pat Cardinal, Service Team, Kirk Jakovec
Apr 26, 2021 -

Heiser Ford Lincoln responded

Dear Joe, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 22, 2021

Ren in Service is the best! Actually tries to help solve the issue without trying to get the most money out of you. Good guy... More

by ScottJoffe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team, Renhart Elaisha
Apr 22, 2021 -

Heiser Ford Lincoln responded

Dear Scott, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 21, 2021

Very courteous service. Quick and convenient.Not much else I can say beside the fact I was very satisfied. Keep up the good work. Bravo More

by DONECeTHOMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marius Kupstas
Apr 22, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 19, 2021

The new Concierge has been extremely professional and helpful. Our service standard has considerably went up at Ford dealerships due to his service. We had some issues in the past that was taken care of More

by CASEYHOESSEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Heiser Ford Lincoln responded

Dear Casey, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 19, 2021

Love the Lincoln concierge service. Dick is a first class gentleman! May consider an upgrade when next zero finance deal comes through, depending on my trade in offer! More

by DEAN.SPARACINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Heiser Ford Lincoln responded

Dear Dean, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. If you have any questions about upgrading in the future, please don't hesitate to reach out. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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