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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,075 Reviews

1,075 Reviews of Heiser Ford Lincoln - Service Center

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July 19, 2021

They have had my vehicle for over a month and still haven’t made any progress. I believe if it weren’t warranty related they would have repaired it by now. Send your car anywhere but there. Better yet More

by Millie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marius Kupstas
Jul 23, 2021 -

Heiser Ford Lincoln responded

Dear Millie, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

July 19, 2021

Great car service and many more to come to keep us coming back, keep up the good work and we will see you soon thanks. More

by HUBBARDANTHONY192
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marius Kupstas
Jul 23, 2021 -

Heiser Ford Lincoln responded

Dear Anthony, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 18, 2021

A bunch of crooks. The last you could do is fix the thing you're charging people for. They clearly don't know the first thing about Lincoln vehicles. Choose another shop for your car needs. More

by Jdpowell112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Yelton
Jul 23, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

July 15, 2021

Having a problem after repair and they are giving me the run around. Called manager and he has not been available nor is he/she returning my call. More

by bigtinyson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Vicari Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Cooney, Marius Kupstas
Jul 23, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Director Don Meyer by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience.

July 14, 2021

Over all service area is usually good when I come there and work was done quicker than I was told. I recommend them anytime. I'll be back Friday for my next. More

by eriksmith927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Peter Cooney, Renhart Elaisha, Marius Kupstas, Ryan Yelton
Jul 15, 2021 -

Heiser Ford Lincoln responded

Dear Erik, Thank you for the positive feedback! We are pleased to hear that enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 10, 2021

Definitely solved the problem. Took a little longer to get an appointment but the service was great and Joseph was really helpful and thorough in explaining the problem. More

by SHAUNTEB02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 10, 2021

All service handled very professional and polite. Lincoln provides good benefits to your customers such as pick up and delivery at no cost to me the customer. More

by rmo4444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandi Winfrey, Peter Cooney
Jul 15, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 08, 2021

Had a great experience with Marius and the service team! I was in and out quickly, and the car wash was a plus. I will definitely be back! More

by taynnels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Peter Cooney, Marius Kupstas, Ryan Yelton
Jul 15, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 07, 2021

Heiser has taken good care of my needs, there was a glitch in communication but they made up for it with outstanding customer service and service of my car...thank you More

by All.de007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Ryan Yelton
Jul 07, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 06, 2021

Poor customer service! Scheduled services for three plus weeks & staff still could not complete the job fully roof racks are still broken!! I’m very displeased! More

by SCOTTLACKOVIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Jul 07, 2021 -

Heiser Ford Lincoln responded

Dear Scott, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. Your feedback has been sent to the appropriate management and we have looked into your concerns. Please feel free to reach out to our Service Manager Pete Cooney directly by phone at 414-247-8850 or by email at peter.cooney@heiser.com if you have any additional questions or concerns.

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