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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,075 Reviews

1,076 Reviews of Heiser Ford Lincoln - Service Center

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August 02, 2021

Kevin and the technicians gave great service. Communicated very well upon what was wrong with my car and were very thorough about the issues that had been found during this service check up. More

by Chimeng Xiong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin, Service Team
Aug 06, 2021 -

Heiser Ford Lincoln responded

Dear Chimeng, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 02, 2021

Generally quite good, but there have been several times that were disappointing. Nothing terrible but I’m trying to reach the minimum 25 words here. More

by mayerhoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Aug 12, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and time to leave us a review. I do want to apologize that we were unable to meet your expectations. It is always our goal to go above and beyond for our customers to assure they know they are our highest priority. We would love your feedback on what we could have done better throughout your visit at Heiser. Please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com with any additional feedback or concerns. Thanks and have a great day!

August 02, 2021

Although a bit out of the way, choosing to get service at this location where I bought the car. Good, friendly customer service. Easy to make an appointment and low wait times. More

by DSIELAFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marius Kupstas
Aug 06, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback and taking the time to visit us! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 01, 2021

Kevin was very helpful and dependable. He was responsive and timely. He found a solution with a little legwork. Thanks to him for his help. More

by Ian B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin, Service Team
Aug 06, 2021 -

Heiser Ford Lincoln responded

Dear Ian, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 28, 2021

Im convinced that this is the best ford lincoln dealership in the Milwaukee area,there customer service interaction is great and there service department is excellent and with employees like joe vi More

by ras4925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the kind words! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 28, 2021

Unpleasant experience when I called to schedule my service appointment but the General Manager was very friendly and helpful. Joe also did a good job taking care of me when I arrived. More

by Angelaresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Heiser Ford Lincoln responded

Dear Angela, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We sincerely apologize for your experience while scheduling your appointment. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 27, 2021

They only fixed one of the problems with the car. The other problem persists . They did not offer a solution, so I am stuck with it. Not real happy More

by DICK.CLARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
“Hutch” Hutchinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
Jul 27, 2021 -

Heiser Ford Lincoln responded

Dear Dick, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

July 26, 2021

Best service and dealer ship around would recommend them to all I know very friendly people and very respectful treat you like family and informed More

by Diane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Beck, Service Team
Jul 27, 2021 -

Heiser Ford Lincoln responded

Dear Diane, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 25, 2021

I bought my Ford Focus in 2009, at Heiser Ford Lincoln in Glendale and have the car serviced at that location ever since. I trust them. More

by zmohds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jul 27, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 20, 2021

Last week Wednesday I took my vehicle in for getting it fixed. I need a rental car for getting back to work . They have a ride for me and I really appreciate it. Thank you ! More

by LYNETTE39JOHNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
4.0
This rating includes all reviews, with more weight given to recent reviews.
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collen, Brandi Winfrey, Mike Lavin
Jul 23, 2021 -

Heiser Ford Lincoln responded

Dear Lynette, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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