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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,076 Reviews

1,076 Reviews of Heiser Ford Lincoln - Service Center

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August 23, 2021

Got car back covered w/dirt, & wood mulch. Thx to their lawn service. Didn't offer to wash it either. Excuse was th door i brought it there to fix. More

by bgordon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Vicari Jr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

August 20, 2021

Always have a great experience at Heiser Ford, whether it’s purchasing a new vehicle or getting service for my vehicles. Would recommend Heiser Ford to my family and friends. They make you feel that you a More

by Bruce.repp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Driebel
Aug 23, 2021 -

Heiser Ford Lincoln responded

Dear Bruce, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Aug 23, 2021 -

Bruce.repp responded

Aug 20, 2021 Bruce.repp "Always have a great experience at Heiser Ford, whether..." VERIFIED CUSTOMER Always have a great experience at Heiser Ford, whether it’s purchasing a new vehicle or getting service for my vehicles. Would recommend Heiser Ford to my family and friends. They make you feel that you are very important customers

August 20, 2021

In my opinion heiser ford lincoln is the best dealership in Milwaukee, they are customer focused and with employees like( joe vicari jr) assistant service manager,they will always be number one,joe was my s More

by ras4925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Driebel
Aug 23, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 18, 2021

They do a great job, fast, and reasonably priced. The 25 word minimum is a little annoying however. Great things can be said with less. More

by chitwoo6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Aug 23, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 18, 2021

This dealership has not let me down. everything that was addressed has been taken care of and everything that is promised has been promised. Would recommend More

by Prabh98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 17, 2021

They were honest about how long it could take due to how backed up they were. They followed up with me letting me know a couple days later that same time frame they originally gave but they were actually ab More

by Meli.smith22.ms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 17, 2021

Me experience was quite pleasant and painless. Everyone was courteous and helpful. I even received a free car wash. Great experience. I highly recommend Heiser Ford More

by chenaultinmilw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marius Kupstas
Aug 23, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 10, 2021

Very polite and personable. Efficient and quick. Explained every step involved. Very pleasant atmosphere in the waiting area. Walked me to my vehicle, even reminded me of my forgotten phone! More

by STEVENSEEKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Beck, Service Team, Raja Khan, Jordan McGee
Aug 12, 2021 -

Heiser Ford Lincoln responded

Dear Steven, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

August 08, 2021

The service manager was welcoming and friendly. He gave a thorough explanation of the suggested work. And it was completed in an appropriate and the promised time frame. The pricing.was fair. More

by THECONANTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Aug 12, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 05, 2021

Bad customer service will never have my car service at this location bad management didn't properly connect my battery held my car for four days More

by Vendorman1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team, Blain Boudreau, Peter Cooney
Aug 12, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

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