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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,079 Reviews
Call Service Center (414) 228-5700

1,079 Reviews of Heiser Ford Lincoln - Service Center

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October 03, 2021

Would have like a little better wash and vacuum appeared very minimal. This is the only reason I did not score 5. More

by phlllv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your valuable feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. Please don't hesitate to reach out if you have any additional feedback or concerns. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 02, 2021

The service advisor I worked with (MK) was consistently professional and had all my concerns addressed. The service technician (E) expertly restored the car. Thank you More

by MONICA32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Cooney, Marius Kupstas
Report | Print
Oct 08, 2021 -

Heiser Ford Lincoln responded

Dear Monica, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 30, 2021

I had work done there and all of a sudden my truck is making bad engine sounds i took it back marius heard the sounds and also i have video of it. The mechanics said they couldn't hear it so they said no More

by Jkopeck66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marius Kupstas
Report | Print
Oct 08, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

September 28, 2021

The technician was very thorough. Everything was done to my satisfaction. I have no complaints. More

by NBRSANDLER
Recommend Dealer
Yes
Employees Worked With
Ryan Yelton
Report | Print
Oct 08, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 27, 2021

Vehicle still has problems braking. Second time in for this reason. Still not fixed. Shakes when I brake. More

by lhaynesm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Driebel
Report | Print
Sep 27, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to find a resolution for this issue. Please contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com with your name and contact information so we can better understand what happened during your experience.

September 27, 2021

Excellent customer services and excellent services and excellent staff and excellent professional services thanks for your great help and understanding More

by babaeery@gmail.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
Report | Print
Sep 27, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 23, 2021

Friendly and personable . When I bring my car in for service the people are always very friendly More

by TKROE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 23, 2021

I had my oil change done here and the service was Great and fast. Definitely coming back! More

by Jose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marius Kupstas
Report | Print
Sep 27, 2021 -

Heiser Ford Lincoln responded

Dear Jose, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 20, 2021

Great service from Heiser Ford Lincoln Service Department (P. Cooney, Ryan, Joe V. and Geo and all the Techs) and a special shout out to the Parts Department (Tom, Q2, and D(emetrius). More

by ‘Bert
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lavin, Kristina Beck, Service Team, Peter Cooney, Jordan McGee, Ryan Yelton
Report | Print
Sep 27, 2021 -

Heiser Ford Lincoln responded

Dear Bert, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 20, 2021

Cheap, slow, xxxxty upper management. Nice people who you actually interact with. Do emissions tests you lazy xxxxxxxx. More

by DANIELKONICEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Sep 27, 2021 -

Heiser Ford Lincoln responded

Dear Daniel, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

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