Heiser Ford Lincoln - Service Center

Some fluids were not filled. I always encounter great customer service but it seems as if they always miss something with the inspection. customer service but it seems as if they always miss something with the inspection. More

I have purchased my vehicles and had them serviced at Heiser Ford. I had been pleased with them until I needed to bring my ford Explorer for an oil change. According to their web site - which is a pain t Heiser Ford. I had been pleased with them until I needed to bring my ford Explorer for an oil change. According to their web site - which is a pain to use, they indicated that they have the ford Quick Lane. Since the web site is a pain to deal with, I called the location of the Quick Lane to schedule an appointment. The manager there told me they do take any appointments after 3PM because none of their employees will work pass 3PM. If I wanted an oil change then I would need to drop off the vehicle and pick it up later. What is the point then of having a " Quick Lane" then Heiser? So much for wanting your business for oil changes. The second time I needed to bring in my Ford Explorer ASAP due to a grinding noise from the rear end. I called the Service number listed on the web site and the women advised me the first available time would be mid January 2022. Over two months of waiting. Called another Ford dealer who I have never done business with and they took in my car in two days for the noise that cost me $1400.00. This is the dealer that I will be using going forward. No BS, easy to use web site, and the service people answered the phone and helped ASAP. More

Didn’t check my fluids have a hole in my windshield fluid container disappointed really container disappointed really More

I loved how professional everyone was to me and how quickly you were able to get my car done. One always needs the car. Thank you for your mindfulness of how important timing is. I also liked how you quickly you were able to get my car done. One always needs the car. Thank you for your mindfulness of how important timing is. I also liked how you said you would call me in two weeks and then the part arrived and you called me the very next day. Thank you again for not letting me wait to have my car repaired for another two weeks. I also appreciated the fact that you cleaned my car. It looked beautiful when I picked it up. I was proud to drive a ford. More

Misdiagnosed my truck and charged me $700.00 for it. I had the truck for about 10days out of the 4 and a half months they had it. From june17th-nov. 4th. EGR wasn't the issue, but that's OK will still c had the truck for about 10days out of the 4 and a half months they had it. From june17th-nov. 4th. EGR wasn't the issue, but that's OK will still charge you for it. it was a blowen head gasket. That took from Aug. 18th to Nov. 4th to rediagnose and repair a head gasket. Call and try to talk to someone about it. This person or that person will get back to you. Good thing I'm not holding my breath. Such a disappointment dealing with a company that only cares about the money instead of the customer. More

They were amazing in 2018 when I purchased/leased my Navigator. However, since then its been a steady decline. This is the third time serviced for same thing in 3 months. I do understand, that good help Navigator. However, since then its been a steady decline. This is the third time serviced for same thing in 3 months. I do understand, that good help is truly hard to find now adays. THANK GOD FOR CONCIERGE program! More

They did my oil change wrong by overfilling. I had problems with the car on the highway and had to go back on next day so had to take another day off work. They scratched my car and so far haven’t tak problems with the car on the highway and had to go back on next day so had to take another day off work. They scratched my car and so far haven’t taken any responsibility. No proper apology at all. More

Good work and good customer service. Should give more information and detail on what to expect on work order. information and detail on what to expect on work order. More

Not professional at all been waiting on a call back with a resolution for my car service for 6fYa now a resolution for my car service for 6fYa now More

Was disappointed by the service department not calling when my car was ready. I had used the shuttle service so they needed to pick me up from work. I called to check on the vehicle and they said they wer when my car was ready. I had used the shuttle service so they needed to pick me up from work. I called to check on the vehicle and they said they were just finishing the paperwork, so a co worker dropped me off then I waited another hour and half and still wasnt notified had to call again then it was ready, I asked why they hadn't called as far as anyone there knew I still needed to be picked up He acted like he didnt know that I'm sure it was on the invoice then no one would bring the car up. The shuttle driver then brought my car around for me. He was wonderful. Both for his shuttle service and bringing my car up. The rest could learn something about customer service from him. More