Heiser Ford Lincoln - Service Center

Friendly and courteous coming to get the car kept me informed and friendly return of car. Very satisfied and would recommend your dealership. informed and friendly return of car. Very satisfied and would recommend your dealership. More

Very good communication kept me informed on everything that was happening with my vehicle. Upon return it was washed and vacuumed. that was happening with my vehicle. Upon return it was washed and vacuumed. More

Poor communication, both between the dealership and customer as well as between employee service members. Issues specific to Ford vehicles were not resolved after multiple attempts. Had they not made t customer as well as between employee service members. Issues specific to Ford vehicles were not resolved after multiple attempts. Had they not made things right financially on their blunder, this rating would be lower. More

I Love this dealership, the staff is very helpful, nice and very hands-on. I would definitely recommend this dealership to anyone needing service. Thanks Heiser for always making my experience great. and very hands-on. I would definitely recommend this dealership to anyone needing service. Thanks Heiser for always making my experience great. More

Heiser Ford is a very nice dealership, I have purchased 4 vehicles from them. The customer service is great my sales person was nice, professional and knowledgeable as well as the service dept. vehicles from them. The customer service is great my sales person was nice, professional and knowledgeable as well as the service dept. More

Friendly knowledge staff. Explains the maintenance needed for my vehicle. Sometimes the service maintenance takes a little long but the quality and great customer service makes up for it. for my vehicle. Sometimes the service maintenance takes a little long but the quality and great customer service makes up for it. More

Knowledgeable and kind service done in a timely manner, by staff passionate about thier customers! by staff passionate about thier customers! More

everything was explained clearly and the cost of the repairs were communicated before the work was completed. repairs were communicated before the work was completed. More

Mercedes was great. The rest of the service team I interacted with grumbled to me about not liking their jobs and this not being such a great place to work. I had my truck in for a warranty repair, wh interacted with grumbled to me about not liking their jobs and this not being such a great place to work. I had my truck in for a warranty repair, which took a little more than a week if memory serves, but I was given a loaner car to get me through, so I can't complain about that. Communication was average; again, Mercedes brought it up because the times I got someone else it was either go on hold for five minutes or not get an answer. When I left I felt lucky to be back in my truck but I'm not sure I won't go to Boucher if I ever need warranty stuff done again. More

Mercedes was the best ..she ran around and did so much for me! Very hard worker. for me! Very hard worker. More