Heiser Ford Lincoln - Service Center

I have always had a good experience here. Last week they fell short of expectations. They seemed confused and unorganized. Late pick up and return. Bad communication Last week they fell short of expectations. They seemed confused and unorganized. Late pick up and return. Bad communication More

Service department was very responsive to my needs by sending the mobile service vehicle to my residence of which the technician was very personable. sending the mobile service vehicle to my residence of which the technician was very personable. More

Awesome service. I’ve been coming for years and I’ve never had an issue. Mike was awesome and even assisted me with quotes for additional service I’ve requested. I’ve been coming for years and I’ve never had an issue. Mike was awesome and even assisted me with quotes for additional service I’ve requested. More

Mike was awesome he literally got everything covered by Carshield saved us $7000. Our truck now runs like brand new Heiser ford is the best Carshield saved us $7000. Our truck now runs like brand new Heiser ford is the best More

I feel that Michael Wemmer did an acceptable and understandable job explaining the process of repairing my Ford. The support staff that he had at the time I was there not so much. I was told the par understandable job explaining the process of repairing my Ford. The support staff that he had at the time I was there not so much. I was told the part I ordered and paid for would be in the dealership in a couple of days. I am reluctant to check status on things involving the service industry (maybe too much so) and I waited 2 weeks to call and check on the status of my part. I was told that it was in the shop for a week and someone tried to leave me a message. Not on my phone. Now I have an appointment 8 days from today to have the repair work done. More

The dealership overall is pretty good. Service department needs some work. Had my vehicle in for regular service and wanted the works package, oil change, filter, tire rotation, fluids che Service department needs some work. Had my vehicle in for regular service and wanted the works package, oil change, filter, tire rotation, fluids check, however they failed on the fluids check. More

Great customer service and very time efficient. The lube tech Austin and advisor Toni were wonderful. The lube tech Austin and advisor Toni were wonderful. More

Phil is the greatest lube technician I’ve seen at this dealership. All of the service advisors helped me with everything needed. 11/10 would recommend. They actually let me pull my harley in. When they s dealership. All of the service advisors helped me with everything needed. 11/10 would recommend. They actually let me pull my harley in. When they say they service all makes and models, they weren't lying! More

I was well taken care of at the dealership. Happy to work with the customer service . Especially Tim Tennessee, he was actually a good hard.Working person very outgoing very professional Happy to work with the customer service . Especially Tim Tennessee, he was actually a good hard.Working person very outgoing very professional More

Brought my F150 in two different times in the last two weeks. Excellent service. Only criticism is they failed to send me A quote for other services which were promised to be emailed. weeks. Excellent service. Only criticism is they failed to send me A quote for other services which were promised to be emailed. More