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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,079 Reviews
Call Service Center (414) 228-5700

1,079 Reviews of Heiser Ford Lincoln - Service Center

Sort by
March 02, 2022

My experience has always been pleasant when I have to take my truck in for service. More

by Bernadinepg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team, Peter Cooney
Report | Print
Mar 03, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 24, 2022

Good customer service given for this visit of the oil change the works that was done. More

by KATHLE.HARRISO5977@sbcglobal.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes Taft
Report | Print
Feb 25, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 23, 2022

The service was fast and friendly. They allowed me to even come early for the service. More

by RVTRIGGS7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes Taft
Report | Print
Feb 23, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 22, 2022

Always get great service at Heiser, but it’s followed by too many surveys. The staff is very friendly and professional. More

by MsLucy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Concierge Service team, Service Team
Report | Print
Feb 23, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and 5-star review. Our customers are our highest priority and I am pleased you had a great service experience with Heiser. We look forward to working with you again in the future.

February 22, 2022

This dealership was very up front with what my car needed they worked hard to work with my personal schedule to allow me to find the most convenient time to have the work done. The work was done perfectly! More

by WOLFF.SARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes Taft
Report | Print
Feb 23, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and 5-star review. Our customers are our highest priority and I am pleased you had a great service experience with Heiser. We look forward to working with you again in the future.

February 20, 2022

I took my car in for two recalls (resealing the windshield and the panoramic sunroof). When removing the windshield, it broke. It took six weeks to get my car back, but that is because they couldn’ More

by MKE Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blain Boudreau
Report | Print
Feb 21, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our service manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

February 17, 2022

This Heiser Ford Lincoln is convenient, Fast, relatable, reliable, sufficient and has a clean environment. More

by RICHARDHODGE1830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Feb 17, 2022 -

Heiser Ford Lincoln responded

Richard, Thank you for your business and 5-star review. We are doing our best to go above and beyond to maintain a clean and safe environment for both our customers and employees. We are happy we were able to create a positive and memorable experience for you. We look forward to working with you again in the future.

February 16, 2022

They didn’t get everything done that was needed otherwise they dis a good job More

by RUSSDLAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes Taft
Report | Print
Feb 23, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and time to complete this survey. I do want to apologize that your experience wasn't a complete five star experience. It is always our goal to go above and beyond for our customers to assure they know they are our highest priority. We would love your feedback on what we could have done better throughout your visit at Heiser. Please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com

February 16, 2022

Very slow ; not much commmuncation when calling to check on your truck being repaired !! Disappointed More

by SETUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristina Beck, Service Team
Report | Print
Feb 21, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com in an effort to better our business and employees.

February 15, 2022

Took over 2 hours for a oil change which I think is a little long More

by HELLENDRUNG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don't know name
Report | Print
Feb 23, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

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