Heiser Ford Lincoln - Service Center

I’m a new client of Heiser Lincoln, and I was impressed with the staff. My car had to go to service then the body shop for some minor work and Heiser handles the transfer. Again, I cannot say enough about with the staff. My car had to go to service then the body shop for some minor work and Heiser handles the transfer. Again, I cannot say enough about the staff, smiles, offered assistance, knowledgeable, and everyone was very professional. I did take advantage of Lincoln’s concierge service which is great, they bring a free loaner and take my car,and bring it back upon completion, and no waiting around a dealership. More

I’ve been impressed by Heiser from day 1, everyone is friendly, polite, offers help, smiles,.The workmanship excellent and then my car went to the body shop, for replace parts I had broken somewhere. A friendly, polite, offers help, smiles,.The workmanship excellent and then my car went to the body shop, for replace parts I had broken somewhere. A couple of peoples names I’ve had contact with and who stand out My sales person - a Brandi Winfrey (awesome) Rob in the body shop More

Friendly, helpful staff. Everyone seemed to appreciate and respect each other. Communication was clear and service was quick. Left w my car cleaner than it’d ever been, which Everyone seemed to appreciate and respect each other. Communication was clear and service was quick. Left w my car cleaner than it’d ever been, which was a real surprise treat. More

My daughter took her truck in to be repaired. She was informed it would be a week for repair. After a week, she called to check on an update. She was told another week. She made many attempts to She was informed it would be a week for repair. After a week, she called to check on an update. She was told another week. She made many attempts to get a clear date for repair. Without avail, I stepped in to get a timeline, due to, she needed the truck for work and school. The service department did not deem this urgent. So, they took over an entire month to make a repair that took 1 1/2 days and that was only after I came into the shop. I do not want to assume racism was a factor, but what else could it be? Most of the African Americans that were in there were having an issue. Respect is minimal for people of color and implicit bias is evident. Even the service representative, she was rude. Please reevaluate your procedures and practices. Money is the same color! Oh yeah, claiming you are giving a discount by increasing the price and then showing a reduction is not a discount!!! LMBO More

My salesman hutch was very helpful professional and explained all my options but your people who worked in service seem to be a little bit disorientated or should I say confuse maybe they were in train explained all my options but your people who worked in service seem to be a little bit disorientated or should I say confuse maybe they were in training but in times past when I was there and received service from the service department everyone was on point and on the same page. More

Good work, communicative, helpful and reliable. Timely with the completion of the work when promised Timely with the completion of the work when promised More

Great service. Great communication. Facility was clean and had many amenities. Every employee I walked by asked if I was ok or if I needed anything. Service of the Great communication. Facility was clean and had many amenities. Every employee I walked by asked if I was ok or if I needed anything. Service of the vehicle was fast and we’ll done. I will highly recommend to my friends and family. Keep up the great work! More

The staff at Heiser was great, patient and courteous. Thank you all so much! George Wilson and Family! Thank you all so much! George Wilson and Family! More

Excellent customer service! I felt welcomed, and taken care of. My experience was seamless and met with kindness and professionalism. Very efficient… I felt welcomed, and taken care of. My experience was seamless and met with kindness and professionalism. Very efficient… More

Bad service. Don’t communicate. I had to keep calling them. Kept my truck for a week. For something that was supposed to be 4-5 hours. They had no loaner. No one Don’t communicate. I had to keep calling them. Kept my truck for a week. For something that was supposed to be 4-5 hours. They had no loaner. No one called to let me know my truck was ready, when the work was completed. Even though I had called twice that day, before going to work. My truck wouldn’t start when I went to pick it up, the very next day after calling again and being told it was ready the day before, sorry no one informed you. They had to boost it. Said I needed a battery. Been running find without one. I have even taken it out of state 3 times since then. The work I had done was a recall, even though it was free. It wasn’t my fault and I will never use or recommend this location again. Mercedes is the only person that called me and she was off on all of the other days that my truck was there. Peter is the person that I talked to on the following Monday and Tuesday and he was very apologetic, for he was filling in and thought that someone had called me. More