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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,079 Reviews
Call Service Center (414) 228-5700

1,079 Reviews of Heiser Ford Lincoln - Service Center

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June 29, 2022

I think the service was really terrible they told me it would take 2 hours and it took the entire day I dropped my truck off before 9:00 in the morning it wasn't ready until almost 5:00 so I told him I'd p More

by SHYMARKEL
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Jun 30, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, hank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 414-247-8850 or by email at Alayna.finch@heiser.com so we can better understand what happened during your experience.

June 25, 2022

Kept my car over night for a air bag recall and I had an appointment More

by Intwowin49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Vicari Jr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, thank you for your valuable feedback! We sincerely apologize. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

June 15, 2022

No professionalism should’ve acknowledged errors of mechanics & fixed vehicle using warranty & write off balance More

by BRENNAN RICHMOND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team, Mercedes Taft
Report | Print
Jun 21, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to complete a review. We are sorry that we apparently fell short during your last visit. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 414-247-8850 or by email at Alayna.finch@heiser.com so we can better understand what happened during your experience

June 13, 2022

Excellent service with a wonderful attitude and a welcome feeling!will continue to do business with Heiser Lincoln, Ford! More

by MWLKPHILM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Jun 21, 2022 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 09, 2022

The tires were not filled up during the rotation. The tire pressure light was on. More

by hciskeschmidt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Jun 09, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and time to complete this survey. I do want to apologize that we were unable to meet your expectations. It is always our goal to go above and beyond for our customers to assure they know they are our highest priority. We would love your feedback on what we could have done better throughout your visit at Heiser. Please feel free to contact our Service Manager Lana Finch by phone at 262-808-2735 or by email at Alayna.finch@heiser.com

June 01, 2022

Always good and fast customer service. I always enjoy free refreshments while waiting. Will be bk. More

by SHANTEDANTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Quick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2022 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

May 31, 2022

They always take care of me with professional service. I'm happy to know they care. More

by TDDOYOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Jun 06, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 26, 2022

Friendly staff, time estimate for the service was correct. While waiting, other staff walked by and they were all friendly, saying hi or smiling as they passed. More

by Michele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t recall names
Report | Print
May 26, 2022 -

Heiser Ford Lincoln responded

Michele, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 26, 2022

The concierge service didn't happen. I ended up taking my car in. Service provided was prompt and I was given a small discount. Appreciate the car wash and cleaning of mats! More

by BAWRI227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My, Service Team
Report | Print
May 31, 2022 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

May 16, 2022

My car was left with mud all over the carpet and mats after it was detailed & the frame was bent from putting it on the lift. Usually when I pick it up my car is left a mess grease on the door, paper mat More

by anngiuffre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mercedes Taft
Report | Print
May 17, 2022 -

Heiser Ford Lincoln responded

Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. . I want to assure you that this does not align with our company standards or expectations. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 414-247-8850 or by email at Alayna.finch@heiser.com so we can better understand what happened during your experience.

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