Heiser Ford Lincoln - Service Center

I never get a car wash when Im there to get service done on my vehicle on my vehicle More

I was driving through Wisconsin and needed my 2017 F250 looked at and a second key made. Mercedes in the service department was very knowledgeable and very helpful and made a stressful situation really re looked at and a second key made. Mercedes in the service department was very knowledgeable and very helpful and made a stressful situation really relaxing. See I've been to at least 16 different Ford dealerships across the United States in the last 45 days and nobody would get my truck in without an appointment set for at least a month and a 1/2 down the road. However I use my backup camera every day because I backup to trailers everyday for my job. And my backup camera was not working properly. I would highly recommend this dealership and the dealership to anyone passing through. Asked for Mercedes in the service department. She is one that knows how to get things done. Thank you Mercedes for your great persistance and knowledge. More

They didn’t fix my problem the first time but it appears to be fixed after round 2 at the shop. to be fixed after round 2 at the shop. More

Mercedes was great. Made me feel appreciated, like valued customer. I would definitely recommend Heiser Made me feel appreciated, like valued customer. I would definitely recommend Heiser More

The folks at Heiser Ford always treated me well and solved whatever problems I had. solved whatever problems I had. More

Service work longer than expected w/o communication. Staff unaware and no service skills. During pickup, the ladies laughed and said “I told you it wasn’t going to be done” to another employee. Service Staff unaware and no service skills. During pickup, the ladies laughed and said “I told you it wasn’t going to be done” to another employee. Service manager was nice, but also was unaware of what was taking place with clients More

Great service previously, however I wanted my car serviced earlier and I was referred to your overflow lot on 76th Stt and had a horrible experience ! Charged $476.00 and had to bring it back the nex serviced earlier and I was referred to your overflow lot on 76th Stt and had a horrible experience ! Charged $476.00 and had to bring it back the next day to East Silver Spring for $176.00 because the service light was on and the overflow Heiser location didn’t inspect the dirty filters that had to be replaced or no telling what else ! Just a bad experience More

They are always trying to do a great job. They kpt us informed about the progress of my job They kpt us informed about the progress of my job More

They were very knowledgeable and persistent in finding out what was wrong with my vehicle and after a little bit of patience on both end we did out what was wrong with my vehicle and after a little bit of patience on both end we did More

Disappointed in the communication with me regarding the timeframe for my work to be completed. timeframe for my work to be completed. More