Heiser Ford Lincoln - Service Center

I have a new 2022 Edge and have problems with the touch pad. The car was in July 5th They had it for a week and then needed to get permission to order parts or a new touchscreen. Two weeks ago I called a pad. The car was in July 5th They had it for a week and then needed to get permission to order parts or a new touchscreen. Two weeks ago I called as I had not heard anything! Eventually got to talk to the parts manager who could not under stand why the part was not in. He said it would be reordered on a rush basis. It was supposed to be in last Thur or Fri. This morning I called and got put on hold for over 20 min so I called in again and talked to service and again got put on hold. "They will call when the part comes in" I am really tired of hearing Maryann, part of the ownership family's outgoing message and advertisng of their great service. More

Everyone was helpful and kind. The work was done well an in a helpful time period. The work was done well an in a helpful time period. More

Any time I need service I know that I can count on Heiser because of my past experiences. The service department is always cordial and treats me like I am the most important costumer that has come in for ser because of my past experiences. The service department is always cordial and treats me like I am the most important costumer that has come in for service More

Heiser is my “car place”. I have been buying and servicing my cars there since 1956. I have been buying and servicing my cars there since 1956. More

A very nice area to discuss and drop off your care. The staff is eager to want to meet your needs, and complete the work efficiently. I don’t understand the time it takes for them to start working on y The staff is eager to want to meet your needs, and complete the work efficiently. I don’t understand the time it takes for them to start working on your car, when you have an appointment, but you can see on your app, that it sits there for hours. They had mine for two days, yet it spent 2 to 3 hours in the shop, I assume being worked on. Due to staff shortage they could not pickup, or drop off my under warranty vehicle More

Service staff is friendly and knowledgeable and helpful and the wait area and bathrooms are clean. and the wait area and bathrooms are clean. More

Appointment booked was within a week. Great customer service and clean quiet waiting area. Even honored special! Great customer service and clean quiet waiting area. Even honored special! More

Service was to be done in 2-3 hours, took over 5. Plus I had to bring it back and that was supposed to be an hour, and it took over 4! Plus I had to bring it back and that was supposed to be an hour, and it took over 4! More

The Service desk staff were friendly and professional. The service I purchased was the Works. My fluids were not topped nor was my car washed. Within a week of my visit one of my tires blew out and I The service I purchased was the Works. My fluids were not topped nor was my car washed. Within a week of my visit one of my tires blew out and I was told my two separate service centers that my tires were bald- and I should not have been driving with those tires. This was not noted on the Heiser service evaluation of my car. This is not first issue I have had with Heiser Service but in the past my concerns were addressed prior to the survey but not this time. I have used this dealership due to it’s convenient location but I have lost confidence in the work being done. More

Heiser is just where we go. Started when they were still on North Ave. it’s good consistent service. Too bad it’s still not a block away ! Started when they were still on North Ave. it’s good consistent service. Too bad it’s still not a block away ! More