Heiser Ford Lincoln - Service Center

A great experience. Quick service and courteous staff always ready to help. Never had an issue with communication and details Quick service and courteous staff always ready to help. Never had an issue with communication and details More

Everyone was amazing start to finish. They all listened to me! Fixed what was necessary, didn’t push me to get anything I didn’t need, picked up with a loaner! This place is a 10!! They all listened to me! Fixed what was necessary, didn’t push me to get anything I didn’t need, picked up with a loaner! This place is a 10!! More

Service was a disaster they had my car for 5 weeks 3 it just sat there no one was following thru and monitoring I had to be my own advocate. I asked them since it was just sitting there would they do a car just sat there no one was following thru and monitoring I had to be my own advocate. I asked them since it was just sitting there would they do a car detailing that never happened it was returned with a nice greasy hand mark on the handle tho not even vacuumed! I had 2 days and noises returned gone for additional days and almost a thousand dollar bill to follow More

The customer service is great. I appreciate they take the time make sure my vehicle is safe for me to drive on the road. I appreciate they take the time make sure my vehicle is safe for me to drive on the road. More

Nice experience, pleasant and comfortable environment. I would recommend this facility to anyone whether they own a Ford or not. I would recommend this facility to anyone whether they own a Ford or not. More

The process Was very Smooth and very convenient. They were extremely professional. I'm extremely grateful that they offer This service. I will definitely Continue to service my vehicle withtje Heiser They were extremely professional. I'm extremely grateful that they offer This service. I will definitely Continue to service my vehicle withtje Heiser Group. More

Poor communication. Service advisors have to do better and hold tech accountable. Assuming the tech did their job is not acceptable. Charging me for things when I didn't Service advisors have to do better and hold tech accountable. Assuming the tech did their job is not acceptable. Charging me for things when I didn't ask for them is bad business. Not using my Lincoln warranty is a sign of incompetence and bad business on your part. Lying to me about having fixed repaired or replaced items that were supposed to be taken care of is extremely bad business. I'm in the process of reporting the service dept to corporate customer relations. This was the third time this was a complete failure. Also, how are you going to charge someone for an oil change when they didn't ask for it and the oil is still blacker than black? Try to charge me for a new battery when a new one was put in less than a year ago by another Lincoln dealer. It didn't need a new battery. They scratched my hood from two visits ago and promised they would fix it. They said they did but never did. Said they fixed the light & never did. Said they ordered the speaker and parts called me and said it was in stock!!!!! How did they not replace my speaker????? Blows my mind! Alex dropped the ball and Derrick needs more or much better training! Told me they would call me for a return visit and I'm still waiting. More

Was in and out. Even with a line! Faster than any of those "Stay In Your Car" Oil change places... Thanks again... Even with a line! Faster than any of those "Stay In Your Car" Oil change places... Thanks again... More

I feel as though it's unfair for the diagnostic fee not to go toward the amount that's charged if we as the customer actually have it fixed. to go toward the amount that's charged if we as the customer actually have it fixed. More

Unconfessional when it comes to the staff. They kept my car for more than 4 days for a simple fuse check They kept my car for more than 4 days for a simple fuse check More