Heiser Ford Lincoln - Service Center

They did a nice job On the projects that I told them I need help with need help with More

I was charged $3000. 00 for a clutch on a focus when others charged $1600.00 or less. You tried to bring the price down to $2, 220.00. But the damage was done. When I t 00 for a clutch on a focus when others charged $1600.00 or less. You tried to bring the price down to $2, 220.00. But the damage was done. When I took my car back costumer service became rude not nice when I first came wow! Lost a customer for sure. Took 30min to find my car!!! More

Courteous and friendly staff; and work was done right, on time, and car was returned clean time, and car was returned clean More

As is the case everywhere they are shotstaffed and the wait time for repairs can be long. They errent anle to figure out a problem with the seat settings so we can live with them creaping up over time wait time for repairs can be long. They errent anle to figure out a problem with the seat settings so we can live with them creaping up over time More

I never get a car wash when Im there to get service done on my vehicle on my vehicle More

I was driving through Wisconsin and needed my 2017 F250 looked at and a second key made. Mercedes in the service department was very knowledgeable and very helpful and made a stressful situation really re looked at and a second key made. Mercedes in the service department was very knowledgeable and very helpful and made a stressful situation really relaxing. See I've been to at least 16 different Ford dealerships across the United States in the last 45 days and nobody would get my truck in without an appointment set for at least a month and a 1/2 down the road. However I use my backup camera every day because I backup to trailers everyday for my job. And my backup camera was not working properly. I would highly recommend this dealership and the dealership to anyone passing through. Asked for Mercedes in the service department. She is one that knows how to get things done. Thank you Mercedes for your great persistance and knowledge. More

They didn’t fix my problem the first time but it appears to be fixed after round 2 at the shop. to be fixed after round 2 at the shop. More

Mercedes was great. Made me feel appreciated, like valued customer. I would definitely recommend Heiser Made me feel appreciated, like valued customer. I would definitely recommend Heiser More

The folks at Heiser Ford always treated me well and solved whatever problems I had. solved whatever problems I had. More

Service work longer than expected w/o communication. Staff unaware and no service skills. During pickup, the ladies laughed and said “I told you it wasn’t going to be done” to another employee. Service Staff unaware and no service skills. During pickup, the ladies laughed and said “I told you it wasn’t going to be done” to another employee. Service manager was nice, but also was unaware of what was taking place with clients More