Heiser Ford Lincoln - Service Center

The service advisor was very professional and helpful with taking care of the necessary work and made sure I was able to get their shuttle driver to get me to my workplace promptly. with taking care of the necessary work and made sure I was able to get their shuttle driver to get me to my workplace promptly. More

I got good service. Got my tire checked also got it fixed ina few minutes Got my tire checked also got it fixed ina few minutes More

I had a bad order today I went for the works in the guys told me he couldn't rotate the tires and clearly broken love but he didn't try to take the tire off so that was a bad experience for me thank you told me he couldn't rotate the tires and clearly broken love but he didn't try to take the tire off so that was a bad experience for me thank you More

Been a loyal customer for over 25 years. Mercedes Taft is one of the best service advisors in the industry. Mercedes is sensitive to my expectations and knows what I need. Great experience Mercedes Taft is one of the best service advisors in the industry. Mercedes is sensitive to my expectations and knows what I need. Great experience every time. More

I have a new 2022 Edge and have problems with the touch pad. The car was in July 5th They had it for a week and then needed to get permission to order parts or a new touchscreen. Two weeks ago I called a pad. The car was in July 5th They had it for a week and then needed to get permission to order parts or a new touchscreen. Two weeks ago I called as I had not heard anything! Eventually got to talk to the parts manager who could not under stand why the part was not in. He said it would be reordered on a rush basis. It was supposed to be in last Thur or Fri. This morning I called and got put on hold for over 20 min so I called in again and talked to service and again got put on hold. "They will call when the part comes in" I am really tired of hearing Maryann, part of the ownership family's outgoing message and advertisng of their great service. More

Everyone was helpful and kind. The work was done well an in a helpful time period. The work was done well an in a helpful time period. More

Any time I need service I know that I can count on Heiser because of my past experiences. The service department is always cordial and treats me like I am the most important costumer that has come in for ser because of my past experiences. The service department is always cordial and treats me like I am the most important costumer that has come in for service More

Heiser is my “car place”. I have been buying and servicing my cars there since 1956. I have been buying and servicing my cars there since 1956. More

A very nice area to discuss and drop off your care. The staff is eager to want to meet your needs, and complete the work efficiently. I don’t understand the time it takes for them to start working on y The staff is eager to want to meet your needs, and complete the work efficiently. I don’t understand the time it takes for them to start working on your car, when you have an appointment, but you can see on your app, that it sits there for hours. They had mine for two days, yet it spent 2 to 3 hours in the shop, I assume being worked on. Due to staff shortage they could not pickup, or drop off my under warranty vehicle More

Service staff is friendly and knowledgeable and helpful and the wait area and bathrooms are clean. and the wait area and bathrooms are clean. More