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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,063 Reviews

1,063 Reviews of Heiser Ford Lincoln - Service Center

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January 04, 2023

Polite,Curtis,perfection,and timely fashions didn’t have to weight too long clean and I love the service department More

by dalejonson604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Mercedes Taft, Lana Finch
Jan 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 31, 2022

The dealership has been excellent with their customer service and care for my car. The conversation with the staff has been enjoyable and a pleasure. More

by LSARDIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Jan 03, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 30, 2022

Customer service was awful! I asked for phone calls if vehicle was to be kept overnight on multiple occasions. Not only did I not get phone calls, but when I would call in to fi More

by woody72282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
Dec 30, 2022 -

woody72282 responded

Only person I enjoyed working with was Mercedes but last time I was there she no longer was employed there.

December 30, 2022

Heiser did our oil change great job I Would recommend them to all They picked up and dropped off at our house On the way back with it the check engine light was on. so they returned it to Heiser to tro More

by BAFRANKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Blain Boudreau, Mercedes Taft, Kenneth Miller, Joe Hosler, Lana Finch
Dec 31, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 28, 2022

Thanks for a positive experience. The staff was nice and friendly. The establishment was clean with TV and drinks (coffee, tea and water). And, they completed my service request (t More

by tstanley60637
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Dec 29, 2022 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 28, 2022

Terrible in every phase of customer service. Took them at least 15 minutes to notify me that the car was completed, after an hour and a half,but they didn't have the part for the recall that the More

by Jim Layton
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
Dec 29, 2022 -

Heiser Ford Lincoln responded

Jim, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact Don Meyer of our executive team by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience.

December 27, 2022

Blain help my husband with his BMW purchase. He is fantastic in what he does, kind, generous as well. Thank you Line have a wonderful new year.! More

by JANBURCZYK
Recommend Dealer
Yes
Employees Worked With
Blaine, Charlie Przislicki
Dec 29, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Blain was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

December 27, 2022

Was given a quote when appt was made bill was 3 times quote .500\1600 More

by nanno55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
Dec 29, 2022 -

Heiser Ford Lincoln responded

Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact Don Meyer of our executive team by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience.

December 27, 2022

Even this survey is not a good experience why do you want to make it nada tour to fill out a review?? More

by RBCORDOVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pat Cardinal
Dec 29, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact Don Meyer of our executive team by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience.

December 21, 2022

Great sales and service customer service. Salesman excellent washed car nice touch otherwise all ok More

by Richm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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