Heiser Ford Lincoln - Service Center

Very friendly people. The facility was nice and clean. And vacuumed my car and washed it . The facility was nice and clean. And vacuumed my car and washed it . More

Professional and friendly but busy. Hard to get appointments for simple services like oil change. Hard to get appointments for simple services like oil change. More

This was service experience was not the best. In the past I have always been very satisfied. The Valet Service was very good as usual! The service was less than adequate. They picked up the c In the past I have always been very satisfied. The Valet Service was very good as usual! The service was less than adequate. They picked up the car promptly and left a loaner to use. When the service was complete, they were also supposed to repair the driver's seat of which a part had come in. They called me a told me the wrong part was ordered and I was told they would have a replacement by the end of the week. I made a follow-up appointment for the following Monday and the car was picked up on time. After two days I called and spoke with Miranda who was handling my account. She told me she had to check and would call me back. That never happened. The next day I called again and spoke with Kieth who told me Miranda was in training all day and he said he would check and call me back. That never happened. I called again and never got a call back. After 10 days I called and spoke to Keith who apologized and handed me over to Miranda who had to check again. I said I would hold. She told me that it looked like it was done and I would get it back today. I told her to call me so I could make sure I was available with the loaner. I never got a call back other than from the driver of my car to tell me he would be there in 10 minutes. The car was a mess when he arrived and it was covered in what looked like dust and dirt. I was not happy and the driver apologized many times. To make this story short I was not satisfied with the communication but the work was done properly. Terry Kroening More

I had a poor experience here. Shortly after, the Operations Director emailed me soliciting feedback, which I provided. He never responded to which only made my bad experience wors Shortly after, the Operations Director emailed me soliciting feedback, which I provided. He never responded to which only made my bad experience worse. More

Everyone was so Friendly and the service was fast. They explained things throughout the process They explained things throughout the process More

Service advisor was polite and professional communication with me was clear and plentiful Keith was a great. with me was clear and plentiful Keith was a great. More

Work was completed well and on time. Previous work for other airbag is not able to be corrected to my satisfaction. Apparently out of warranty even though work and opening had to be acce Previous work for other airbag is not able to be corrected to my satisfaction. Apparently out of warranty even though work and opening had to be accepted at the time, opening has now grown in size. I feel this is something that should be addressed, but was told it would involve a new dash, and Heiser would not replace. In my opinion this happened at Heiser while replacing the airbag, it should be corrected by Heiser. More

Service was fast. Showroom and staff pleasing. We like coming here. Heisrr is our preferred dealer Showroom and staff pleasing. We like coming here. Heisrr is our preferred dealer More

This was my second time being here, both for recall issues. I am so blown away by the excellent service that I really want to make Heiser Ford my first stop when I purchase my next car. From the time I issues. I am so blown away by the excellent service that I really want to make Heiser Ford my first stop when I purchase my next car. From the time I pulled up until the time I left, pure excellence! I was even impressed with the service I witnessed being given to others. A class act organization. The young lady who took care of me, the lady in the office behind the glass, just top notch! I truly was impressed. More

I enjoy Heiser’s personnel for their thoroughness and thoughtfulness. My time is valuable to me and I feel they respect my time. thoughtfulness. My time is valuable to me and I feel they respect my time. More