Heiser Ford Lincoln - Service Center

Work was completed well and on time. Previous work for other airbag is not able to be corrected to my satisfaction. Apparently out of warranty even though work and opening had to be acce Previous work for other airbag is not able to be corrected to my satisfaction. Apparently out of warranty even though work and opening had to be accepted at the time, opening has now grown in size. I feel this is something that should be addressed, but was told it would involve a new dash, and Heiser would not replace. In my opinion this happened at Heiser while replacing the airbag, it should be corrected by Heiser. More

Service was fast. Showroom and staff pleasing. We like coming here. Heisrr is our preferred dealer Showroom and staff pleasing. We like coming here. Heisrr is our preferred dealer More

This was my second time being here, both for recall issues. I am so blown away by the excellent service that I really want to make Heiser Ford my first stop when I purchase my next car. From the time I issues. I am so blown away by the excellent service that I really want to make Heiser Ford my first stop when I purchase my next car. From the time I pulled up until the time I left, pure excellence! I was even impressed with the service I witnessed being given to others. A class act organization. The young lady who took care of me, the lady in the office behind the glass, just top notch! I truly was impressed. More

I enjoy Heiser’s personnel for their thoroughness and thoughtfulness. My time is valuable to me and I feel they respect my time. thoughtfulness. My time is valuable to me and I feel they respect my time. More

Polite,Curtis,perfection,and timely fashions didn’t have to weight too long clean and I love the service department to weight too long clean and I love the service department More

The dealership has been excellent with their customer service and care for my car. The conversation with the staff has been enjoyable and a pleasure. service and care for my car. The conversation with the staff has been enjoyable and a pleasure. More

Customer service was awful! I asked for phone calls if vehicle was to be kept overnight on multiple occasions. Not only did I not get phone calls, but when I would call in to fi I asked for phone calls if vehicle was to be kept overnight on multiple occasions. Not only did I not get phone calls, but when I would call in to find out, the girls on the phone were extremely rude! More

Heiser did our oil change great job I Would recommend them to all They picked up and dropped off at our house On the way back with it the check engine light was on. so they returned it to Heiser to tro them to all They picked up and dropped off at our house On the way back with it the check engine light was on. so they returned it to Heiser to troubleshoot and repair for us They had gone Out of their way to correct our problem so I need give them a good shoutout Keep taking care of your customers like us and they will always return to you for the work needed to be done on their vehicles More

Thanks for a positive experience. The staff was nice and friendly. The establishment was clean with TV and drinks (coffee, tea and water). And, they completed my service request (t The staff was nice and friendly. The establishment was clean with TV and drinks (coffee, tea and water). And, they completed my service request (tire rotation) quickly which is always a plus. More

Terrible in every phase of customer service. Took them at least 15 minutes to notify me that the car was completed, after an hour and a half,but they didn't have the part for the recall that the Took them at least 15 minutes to notify me that the car was completed, after an hour and a half,but they didn't have the part for the recall that they had e-mailed me earlier in the week to come in for. I had to ask for a car wash and the attendant told me it was not running , but someone changed their mind and decide to run in through (quickly) their wash. I hope they changed the oil! More