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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,062 Reviews
Call Service Center (414) 228-5700

1,062 Reviews of Heiser Ford Lincoln - Service Center

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March 15, 2023

Check engine light, turned to a month of no fixes. To now it had to be taken to another shop. I wish I had quicker updates on the issue and quick turnaround on the true issue with the car. I felt like More

by Hayden.klink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
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Mar 15, 2023 -

Heiser Ford Lincoln responded

Dear Valued Customer, I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Blain Boudreau by phone at 414-577-1653 or by email at blain.boudreau@heiser.com so we can better understand what happened during your experience.

March 14, 2023

Handled my flat tire issue in a timely, efficient manner. All staff polite & friendly, checking to make sure my needs were being met. More

by NEUKAT1
Recommend Dealer
Yes
Employees Worked With
Rochelle. Miranda., Service Team
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Mar 15, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 13, 2023

They were great! I like their drop off service. Staff are very friendly! They make it easy. More

by Bear01kcshafer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
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Mar 20, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 08, 2023

Although I have received excellent service previously, my latest experience was below their standard. I was disappointed. More

by david@davidseebach.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Mar 15, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, I can assure you this does not align with our standards and we sincerely apologize for this inconvenience. Your feedback has been sent to the appropriate management to better our business and our employees. We appreciate your business and look forward to your next visit.

March 06, 2023

Very frustrating no communication and problems were not fixed the first time. After I finally picking up my car after two plus weeks. Car still leaking from sun roof More

by Elizabeth Deakin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Mar 06, 2023 -

Heiser Ford Lincoln responded

Elizabeth, Thank you for taking the time to complete a review. We are sorry that we apparently fell short during your last visit. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Blain Boudreau by phone at 414-577-1653 or by email at blain.boudreau@heiser.com so we can better understand what happened during your experience.

March 06, 2023

Very poor follow-up (still waiting) on why routine oil/filter/tire rotation maintenance was not covered under Lincoln Black Label plan. General manager said he has his people looking into it.....still More

by Bruce Movalsoin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blaine Beaudreau (General Manager)
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Mar 15, 2023 -

Heiser Ford Lincoln responded

Bruce, I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Director of Operations Maureen Calmes by phone at 414-247-8981 or by email at mcalmes@heiser.com so we can better understand what happened during your experience.

Mar 15, 2023 -

Bruce Movalsoin responded

While it initially took some time, Heiser Lincoln did get answers for us. I want to thank Heiser Lincoln as they did respond…favorably… as they worked with Lincoln to evaluate my concerns. I amend my rating to 5 stars… and publically say Thank you. Maureen made contact with me and all good. Thank you! I

February 26, 2023

My car was towed on dec 21, finally got an answer on the problem a month later: it only needed a battery replacement. I had a rental car bill for a month. Multiple phone calls over that time and no one new More

by Colleen.sucher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I called multiple times not sure who I spoke with
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Feb 28, 2023 -

Heiser Ford Lincoln responded

Colleen, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Blain Boudreau by phone at 414-577-1653 or by email at blain.boudreau@heiser.com so we can better understand what happened during your experience.

February 21, 2023

Easy to schedule appointments and friendly people to work with and follow up with every time I have called More

by mwallskog0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Feb 21, 2023 -

Heiser Ford Lincoln responded

Dear valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 17, 2023

I just had a recall to fix and an oil change, but I had to wait too long for an appointment. More

by LORENAWJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know employee name
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Feb 20, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

February 14, 2023

Charlie was a great liaison. Very professional and thorough. Looking forward to my refund and door fix. More

by Tony S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blain Boudreau, Charlie Przislicki
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Feb 20, 2023 -

Heiser Ford Lincoln responded

Tony, We are thrilled to hear that you’ve enjoyed your experience with Charlie and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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