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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,062 Reviews
Call Service Center (414) 228-5700

1,062 Reviews of Heiser Ford Lincoln - Service Center

Sort by
April 12, 2023

Not very happy with my last service at Heiser. Communication and lack of quality of workmanship are big negatives with my experience. More

by SCHWEITZJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Apr 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

April 11, 2023

Drove for 1030 appointment. Only to get there they were unable to complete either of my recalls. A call would have been helpful instead of arranging child care for this appoin More

by becky.schwab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
Apr 17, 2023 -

Heiser Ford Lincoln responded

Becky, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

April 07, 2023

It was a great experience at the service center with quick check in and service More

by ISTH2005MUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Mercedes Taft, Kenneth Miller, Lana Finch
Report | Print
Apr 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 07, 2023

Everyone I dealt with was friendly and helpful. I appreciated the rides ti and from work. More

by KIRSTENJACOBSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 31, 2023

Service was preformed to my satisfaction, but it did take a long time to be diagnosed and installed. More

by andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Apr 03, 2023 -

Heiser Ford Lincoln responded

Andy, We apologize for the inconvenience you experienced during your appointment. It is always our goal to exceed the customers’ expectations. I have sent your feedback to the General Manager in an effort to better our business and employees. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

March 30, 2023

Very accommodating, comfortable waiting area. Lincoln service rep was extremely nice and explained everything and kept me updated throughout my appointment. More

by SINDA4LUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe it was Briana in Service Dept.
Report | Print
Apr 03, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 27, 2023

I was very impressed with my sales person, beautiful lady. She was very knowledgeable. Great. More

by JBUCHANAN628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lana Finch
Report | Print
Apr 03, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 25, 2023

They kept my car all day and failed to resolve the problem with my heat. More

by CHAZW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to complete a review. We are sorry that we apparently fell short during your last visit. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 414-247-8850 or by email at Alayna.finch@heiser.com so we can better understand what happened during your experience.

March 24, 2023

Brianna is an excellent addition to the service dept. I have had mostly great experiences with Heiser. They have been responsive to my concerns and it's the only place I have my car serviced. More

by DoneceThomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Meyer 5 stars, Service Team, Lana Finch
Report | Print
Apr 03, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 23, 2023

Not very helpful . I have a warranty but was told was rear main . But warranty won't cover it because they didn't physically remove the tranny to see it. If it is not th More

by WILKENMARK8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Quick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristina Beck, Samantha Calmes, Service Team, Blain Boudreau, Mercedes Taft, Kenneth Miller, Joe Hosler, Lana Finch
Report | Print
Mar 29, 2023 -

Heiser Ford Lincoln responded

WILKENMARK8, thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 414-247-8850 or by email at Alayna.finch@heiser.com so we can better understand what happened during your experience. Thank you.

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