Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,062 Reviews
Call Service Center (414) 228-5700

1,062 Reviews of Heiser Ford Lincoln - Service Center

Sort by
June 11, 2023

Service center handled recall repair quickly. They were not given 5 stars because they have not gotten back to me regarding other suggested repairs. More

by lena.stcyr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Jun 20, 2023 -

Heiser Ford Lincoln responded

Lena, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager Lana Finch in an effort to better our business and employees.

June 07, 2023

Forgot name but service person was excellent(he’s a newi employee of three weeks). He was “on top of my service order and kept me informed” More

by P.S.GEIGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember but may have been Israel so 5 stRs
Report | Print
Jun 19, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 01, 2023

They had my car for a over a week and I had to keep calling in, no communication. Didn’t listen to any questions I had. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Jun 20, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Ned Kelly by phone at 414-577-1653 or by email at edward.kelly@heiser.com so we can better understand what happened during your experience.

June 01, 2023

Good use of service affiliates and found an earlier appointment so that I can have my car back sooner. More

by rabercrombie.es
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Jun 06, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Jun 06, 2023 -

rabercrombie.es responded

Thank you for being flexible and quick with solving my needs.

May 11, 2023

Did not return calls. Misled me about when they would be finished diagnosing my car. Quoted prices were double other mechanics. More

by bendubke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
May 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Blain Boudreau by phone at 414-577-1653 or by email at blain.boudreau@heiser.com so we can better understand what happened during your experience.

May 10, 2023

Outstanding customer service in all departments, sales, service shop, parts department, vehicle check in service folks More

by Robert Wiese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Blain Boudreau, Kenneth Miller
Report | Print
May 11, 2023 -

Heiser Ford Lincoln responded

Robert, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 10, 2023

I brought my car in with a specific issue that has yet to be resolved. I am disappointed that I need to bring it up for a third time with the same issue. Hopefully, tomorrow, the issue is finally resolved, i More

by jessejdoiron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure of Name
Report | Print
May 11, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Blain Boudreau by phone at 414-577-1653 or by email at blain.boudreau@heiser.com so we can better understand what happened during your experience.

May 04, 2023

Hi hi 5 Top notch service every time. This is one of the most annoying surveys I've ever done. More

by JANETWERNER@ROCKETMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Israel Ramirez, Israel Ramirez
Report | Print
May 04, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 26, 2023

Needed oil change and tire rotation. Only drawback was waiting for 3 weeks to get in. Waited for service and was done in 1 hour. More

by Mary G
Recommend Dealer
Yes
Report | Print
May 11, 2023 -

Heiser Ford Lincoln responded

Mary, Thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

April 25, 2023

Excellent communication and service Alex made the buying process very smooth and easy. Tom in the parts dept was also excellent. More

by TIMOTHYSCHMIDT46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex and Tom, Samantha Calmes, Service Team, Blain Boudreau, Ben Jarvis, Kenneth Miller, Maureen Calmes, Israel Ramirez
Report | Print
May 04, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

1
...
39
40
41
...
107