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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,099 Reviews

1,099 Reviews of Heiser Ford Lincoln - Service Center

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February 13, 2025

You need to CONSTANTLY stay on top of them as they aren’t proactive about providing status updates. More

by MikeK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Serak
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Formico
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bassim Farhoud
3.0
This rating includes all reviews, with more weight given to recent reviews.
JohnPaul "JP" Scala
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lee
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Heiser Ford Lincoln responded

Dear Mike K, Thank you for your feedback. We always want our customers to feel informed and we apologize that this did not happen during your service. We would love the opportunity to discuss your experience further in an effort to better our business and employees. Unfortunately, we only have your first name. If you could please let us know the best way to contact you, we will reach out. David Lopez Service Manager david.lopez@heiser.com 414-247-8850

February 12, 2025

The people were easy to work with and got in contact with me to keep me informed. More

by harold.strickland
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellianna Haliga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The technician that worked on the vehicle.
Feb 12, 2025 -

Heiser Ford Lincoln responded

Thank you for your business and this review, Harold. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

February 12, 2025

Excellent customer service and experience. Prompt to answer when you call with issues or concerns. More

by luvmylifegamble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellianna Haliga
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The person that helped me was a Black American male, I'm not sure who Ellianna is.
Feb 12, 2025 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

February 09, 2025

Great service, was very patient trying to figure out my cars warranty from another ford dealer More

by claireweverstad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellianna Haliga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2025 -

Heiser Ford Lincoln responded

Thank you so much for your kind words, Claire, and for taking the time to leave us this wonderful feedback! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

February 09, 2025

My car has been in for service twice after buying it and they can’t fixit More

by mervin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Serak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Heiser Ford Lincoln responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. David Lopez 414-247-8850 david.lopez@heiser.com

February 09, 2025

Its always a pleasure to bring my vehicle to Heiser Ford Lincoln. My needs were taken care of the very same day. More

by Wijunquer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Ikert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gordon Custer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ellianna Haliga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Vicari Jr.
Feb 09, 2025 -

Heiser Ford Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Ford Lincoln, we look forward to having you as a valued customer for many years to come! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

February 02, 2025

I came to get a oil change, I had to take my car in to get a cooler flush, I when to R& K motor and they told me that I also had a oil leaking but nobody told me anything about a oil leak at Heise More

by MISSNIECYPOO
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can not recall who take care of me
Feb 03, 2025 -

Heiser Ford Lincoln responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

January 31, 2025

Excellent service. Friendly, prompt, and very cost friendly. No pain, no hassles. They take care of everything so you don’t have to! More

by cmeucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Formico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2025 -

Heiser Ford Lincoln responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

January 31, 2025

I was extremely pleased how everyone at Heiser Ford was so courteous to me. they were incredibly efficient and very considerate of my time. More

by Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Formico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Ikert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gordon Custer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ellianna Haliga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Vicari Jr.
Jan 31, 2025 -

Heiser Ford Lincoln responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

January 23, 2025

One of the best experiences I’ve ever had with a dealership would definitely recommend to family and friends More

by Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Formico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Ikert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gordon Custer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ellianna Haliga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Vicari Jr.
Jan 24, 2025 -

Heiser Ford Lincoln responded

Thank you for the kind words for our team, Austin! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

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