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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,037 Reviews

1,037 Reviews of Heiser Ford Lincoln - Service Center

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September 20, 2024

Great, helpful service. Very courteous staff who go the extra mile. Got me in right away and fixed my tire so I could get on the road again. More

by BSANDERS1209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Bey
Sep 21, 2024 -

Heiser Ford Lincoln responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Ford Lincoln. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

September 18, 2024

Great Service! They did the work at my home with the on-road service mobile which was very convenient. More

by JACKHAENSEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Bey
Sep 18, 2024 -

Heiser Ford Lincoln responded

Jack, Thank you for the kind words for our service department! We look forward to sharing your compliments with Derrick and don't hesitate to let us know if we can be of further assistance. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

September 16, 2024

I had them look over my 10 yr old car because I was giving it to my granddaughter. They took great care in making sure everything was working correctly. More

by DAKOTAMAHONEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A different Alex
Sep 16, 2024 -

Heiser Ford Lincoln responded

Dakota, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Ford Lincoln. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

September 11, 2024

I was very dissatisfied with my last visit to Heiser Ford. I took my car in for a recall and they didn't fix the recall and some how my steering wheel was damaged. On top of that the manager denied it e More

by KELVINBEENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Serak
3.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Villa
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

Heiser Ford Lincoln responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

September 09, 2024

Very dissatisfied with communication from Heiser. They didn’t return my calls when promised, if at all. They had my truck for a month and were unable or unwilling to provide a loaner vehicle. I’m More

by TIMOTHYVANDERMEL
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Landon Hill, Derrick Bey
Sep 09, 2024 -

Heiser Ford Lincoln responded

Hello, Timothy. We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

September 09, 2024

The company takes quality of workmanship and attention to detail and put it at the forefront of everything they try to do More

by Steven.schulman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Heiser Ford Lincoln responded

We are very happy to have provided you with such a positive experience, Steven! We sincerely value your business and look forward to your next visit. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

September 05, 2024

Service was good however when it came to solving the issues post purchase that were 100% on the dealership it was very difficult to get consistent communication More

by Colin Kenney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Gigl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Vicari Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Spielman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keli Gastrow
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Denson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Hodge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bassim Farhoud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Heiser Ford Lincoln responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this ? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

September 05, 2024

So far I am glad I made the change from Chevy to Ford. Your service department is awesome. Waiting a sale to buy another Ford. More

by JJWEAVESMOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Bey
Sep 05, 2024 -

Heiser Ford Lincoln responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

September 03, 2024

This was one of the worst experiences I ever had in my whole entire life! The fact that they had my car from January to August without really helping me much is wild to me, but you can’t find good service More

by f_shaquan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Quick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
2.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Villa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Perkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lawrence Bledsoe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wemmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Landon Hill, Derrick Bey
Sep 04, 2024 -

Heiser Ford Lincoln responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

August 29, 2024

My car is ready when promised, I have no problem scheduling service for either my personal car or company service truck. More

by DPWALDHAUSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Landon Hill
Aug 29, 2024 -

Heiser Ford Lincoln responded

We are very happy to have provided you with such a positive experience! Alex, Landon, and our team sincerely value your business and look forward to your next visit. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

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