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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,062 Reviews

1,062 Reviews of Heiser Ford Lincoln - Service Center

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July 03, 2023

Josh was very helpful and got me into the truck i wanted for a very fair price More

by PATKELLY22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Jul 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with Josh and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 28, 2023

The service department communication, and the lack of knowledgeable employees is a problem for this service department. Your service department had my truck for over five weeks, I had to beg for alm More

by jdomjen5646
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Israel Ramirez
Jun 29, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Ned Kelly by phone at 414-577-1653 or by email at edward.kelly@heiser.com so we can better understand what happened during your experience.

June 26, 2023

The service I received was great. They took care of my car in a timely manner More

by ps
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service Team
Jun 29, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 25, 2023

Every since the work was done on my car. the battery has been acting up. I never had problems with my car before now because I don’t drive it much at all. There’s less than 38,000 miles on i More

by PAULINCRUMP
Recommend Dealer
No
Employees Worked With
I do not remember the names of those that worked on the car
Jun 26, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 414-247-8850 or by email at Alayna.finch@heiser.com so we can better understand what happened during your experience.

June 24, 2023

They are very efficient and take good care of my car. Also keep me advised as to progress. Always take my car to them. More

by barbdichter
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service Team
Jun 26, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 24, 2023

Most of the time things are fine, just sometimes, there is a problem with them keeping the customer informed about what’s going on with their vehicle service work. More

by SMCGHEE0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Miranda - service Dept. Terrible , Israel Ramirez
Jun 26, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

Jun 26, 2023 -

SMCGHEE0 responded

Thank you for the response

June 23, 2023

So far so good, will be further evaluating clutch repair over next 2 months Repair was done efficiently More

by GARYRJOHNSON555
Recommend Dealer
Yes
Employees Worked With
Alex
Jun 26, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 15, 2023

A great place for all your car and service needs in the greater Milwaukee area. More

by ISTH2005MUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Kenneth Miller, Israel Ramirez
Jun 19, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 15, 2023

ALWAYS DO GREAT WORK AND ALWAYS ON TIME WOULDNT GO ANYPLACE ELSE GREAT DEALERSHIP ALL THE TIME More

by TWANIKAB
Recommend Dealer
Yes
Jun 19, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 12, 2023

I've always had a positive experience at this dealership. Everyone is usually very friendly and professional. I always recommend them to family and friends whether they are looking for a vehicle or are just More

by cust/iris2477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Jun 20, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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