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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,037 Reviews
Call Service Center (414) 228-5700

1,037 Reviews of Heiser Ford Lincoln - Service Center

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March 30, 2023

Very accommodating, comfortable waiting area. Lincoln service rep was extremely nice and explained everything and kept me updated throughout my appointment. More

by SINDA4LUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe it was Briana in Service Dept.
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Apr 03, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 27, 2023

I was very impressed with my sales person, beautiful lady. She was very knowledgeable. Great. More

by JBUCHANAN628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lana Finch
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Apr 03, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 25, 2023

They kept my car all day and failed to resolve the problem with my heat. More

by CHAZW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to complete a review. We are sorry that we apparently fell short during your last visit. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 414-247-8850 or by email at Alayna.finch@heiser.com so we can better understand what happened during your experience.

March 24, 2023

Brianna is an excellent addition to the service dept. I have had mostly great experiences with Heiser. They have been responsive to my concerns and it's the only place I have my car serviced. More

by DoneceThomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Meyer 5 stars, Service Team, Lana Finch
Report | Print
Apr 03, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 23, 2023

Not very helpful . I have a warranty but was told was rear main . But warranty won't cover it because they didn't physically remove the tranny to see it. If it is not th More

by WILKENMARK8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Quick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristina Beck, Samantha Calmes, Service Team, Blain Boudreau, Mercedes Taft, Kenneth Miller, Joe Hosler, Lana Finch
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Mar 29, 2023 -

Heiser Ford Lincoln responded

WILKENMARK8, thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 414-247-8850 or by email at Alayna.finch@heiser.com so we can better understand what happened during your experience. Thank you.

March 15, 2023

Check engine light, turned to a month of no fixes. To now it had to be taken to another shop. I wish I had quicker updates on the issue and quick turnaround on the true issue with the car. I felt like More

by Hayden.klink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Mar 15, 2023 -

Heiser Ford Lincoln responded

Dear Valued Customer, I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Blain Boudreau by phone at 414-577-1653 or by email at blain.boudreau@heiser.com so we can better understand what happened during your experience.

March 14, 2023

Handled my flat tire issue in a timely, efficient manner. All staff polite & friendly, checking to make sure my needs were being met. More

by NEUKAT1
Recommend Dealer
Yes
Employees Worked With
Rochelle. Miranda., Service Team
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Mar 15, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 13, 2023

They were great! I like their drop off service. Staff are very friendly! They make it easy. More

by Bear01kcshafer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Mar 20, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 08, 2023

Although I have received excellent service previously, my latest experience was below their standard. I was disappointed. More

by david@davidseebach.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Mar 15, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, I can assure you this does not align with our standards and we sincerely apologize for this inconvenience. Your feedback has been sent to the appropriate management to better our business and our employees. We appreciate your business and look forward to your next visit.

March 06, 2023

Very frustrating no communication and problems were not fixed the first time. After I finally picking up my car after two plus weeks. Car still leaking from sun roof More

by Elizabeth Deakin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Mar 06, 2023 -

Heiser Ford Lincoln responded

Elizabeth, Thank you for taking the time to complete a review. We are sorry that we apparently fell short during your last visit. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Blain Boudreau by phone at 414-577-1653 or by email at blain.boudreau@heiser.com so we can better understand what happened during your experience.

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