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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,062 Reviews
Call Service Center (414) 228-5700

1,062 Reviews of Heiser Ford Lincoln - Service Center

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July 24, 2023

Staff were very polite and very helpful. The car was ready on time as promised, and cleaned. More

by sm052103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
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Jul 25, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 24, 2023

They got me in, taken care of, washed my car in under an hour. Thanks More

by BARWELLS52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Kenneth Miller, Israel Ramirez
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Jul 25, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 23, 2023

Pleasant experience. Heiser exceeded my expectations. The service team communicated well. I will be back. More

by THOMAS75
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
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Jul 25, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 18, 2023

Everything was disorganized, including where to find my car when they were done. All the floor paper and plastic was still. Inthe car. Did not seem like Heiser Ford, which has serviced my cars for 25 years More

by JOHN.PUSTEJOVSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey
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Jul 21, 2023 -

Heiser Ford Lincoln responded

John, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Ned Kelly by phone at 414-577-1653 or by email at edward.kelly@heiser.com so we can better understand what happened during your experience

July 17, 2023

They called immediately upon receiving my car request. Started looking for the car and was successful!! Everyone has very pleasant. Would definitely recommend. More

by CKOLB
Recommend Dealer
Yes
Employees Worked With
Charlie Przislicki
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Jul 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 14, 2023

They said they'd call and tell me what was wrong never did I had to call late. Then they we're supposed to send a car and I called at 4:45 pm and they told me everyone had left it would be first thing in More

by P.KASZUBA
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

July 12, 2023

Alex and Israel in the service area are fantastic advisors. A credit to Heaser Ford More

by A Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak, Service Team, Israel Ramirez
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Jul 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 06, 2023

There were some lengthy struggles with select personnel that have since departed. Eventually the Director of Operations (Maureen Calmes) made efforts to resolve my matter and provide peace of mind for me. More

by Craig Greene
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Maureen Calmes, Israel Ramirez
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Jul 07, 2023 -

Heiser Ford Lincoln responded

Craig, We apologize for the inconvenience you experienced during your appointment. It is always our goal to exceed the customers’ expectations. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

July 06, 2023

Switched to Heiser from another dealership in the area. Service managers are courteous and work was performed promptly. More

by HANDERSON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, Service Team
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Jul 07, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 05, 2023

Positive, informative, considerate, accommodating. Josh did an e celebration job taking care of all my questions and needs. More

by KELLY.RYBA
Recommend Dealer
Yes
Employees Worked With
Josh
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Jul 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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