Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,037 Reviews
Call Service Center (414) 228-5700

1,037 Reviews of Heiser Ford Lincoln - Service Center

Sort by
May 10, 2023

Outstanding customer service in all departments, sales, service shop, parts department, vehicle check in service folks More

by Robert Wiese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Blain Boudreau, Kenneth Miller
Report | Print
May 11, 2023 -

Heiser Ford Lincoln responded

Robert, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 10, 2023

I brought my car in with a specific issue that has yet to be resolved. I am disappointed that I need to bring it up for a third time with the same issue. Hopefully, tomorrow, the issue is finally resolved, i More

by jessejdoiron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure of Name
Report | Print
May 11, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Blain Boudreau by phone at 414-577-1653 or by email at blain.boudreau@heiser.com so we can better understand what happened during your experience.

May 04, 2023

Hi hi 5 Top notch service every time. This is one of the most annoying surveys I've ever done. More

by JANETWERNER@ROCKETMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Israel Ramirez, Israel Ramirez
Report | Print
May 04, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 26, 2023

Needed oil change and tire rotation. Only drawback was waiting for 3 weeks to get in. Waited for service and was done in 1 hour. More

by Mary G
Recommend Dealer
Yes
Report | Print
May 11, 2023 -

Heiser Ford Lincoln responded

Mary, Thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

April 25, 2023

Excellent communication and service Alex made the buying process very smooth and easy. Tom in the parts dept was also excellent. More

by TIMOTHYSCHMIDT46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex and Tom, Samantha Calmes, Service Team, Blain Boudreau, Ben Jarvis, Kenneth Miller, Maureen Calmes, Israel Ramirez
Report | Print
May 04, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 12, 2023

Not very happy with my last service at Heiser. Communication and lack of quality of workmanship are big negatives with my experience. More

by SCHWEITZJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Apr 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

April 11, 2023

Drove for 1030 appointment. Only to get there they were unable to complete either of my recalls. A call would have been helpful instead of arranging child care for this appoin More

by becky.schwab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
Apr 17, 2023 -

Heiser Ford Lincoln responded

Becky, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

April 07, 2023

It was a great experience at the service center with quick check in and service More

by ISTH2005MUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Mercedes Taft, Kenneth Miller, Lana Finch
Report | Print
Apr 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 07, 2023

Everyone I dealt with was friendly and helpful. I appreciated the rides ti and from work. More

by KIRSTENJACOBSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 31, 2023

Service was preformed to my satisfaction, but it did take a long time to be diagnosed and installed. More

by andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Apr 03, 2023 -

Heiser Ford Lincoln responded

Andy, We apologize for the inconvenience you experienced during your appointment. It is always our goal to exceed the customers’ expectations. I have sent your feedback to the General Manager in an effort to better our business and employees. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

1
...
37
38
39
...
104