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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,037 Reviews
Call Service Center (414) 228-5700

1,037 Reviews of Heiser Ford Lincoln - Service Center

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June 24, 2023

Most of the time things are fine, just sometimes, there is a problem with them keeping the customer informed about what’s going on with their vehicle service work. More

by SMCGHEE0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Miranda - service Dept. Terrible , Israel Ramirez
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Jun 26, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

Jun 26, 2023 -

SMCGHEE0 responded

Thank you for the response

June 23, 2023

So far so good, will be further evaluating clutch repair over next 2 months Repair was done efficiently More

by GARYRJOHNSON555
Recommend Dealer
Yes
Employees Worked With
Alex
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Jun 26, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 15, 2023

A great place for all your car and service needs in the greater Milwaukee area. More

by ISTH2005MUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Kenneth Miller, Israel Ramirez
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Jun 19, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 15, 2023

ALWAYS DO GREAT WORK AND ALWAYS ON TIME WOULDNT GO ANYPLACE ELSE GREAT DEALERSHIP ALL THE TIME More

by TWANIKAB
Recommend Dealer
Yes
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Jun 19, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 12, 2023

I've always had a positive experience at this dealership. Everyone is usually very friendly and professional. I always recommend them to family and friends whether they are looking for a vehicle or are just More

by cust/iris2477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Jun 20, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 11, 2023

Service center handled recall repair quickly. They were not given 5 stars because they have not gotten back to me regarding other suggested repairs. More

by lena.stcyr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Jun 20, 2023 -

Heiser Ford Lincoln responded

Lena, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager Lana Finch in an effort to better our business and employees.

June 07, 2023

Forgot name but service person was excellent(he’s a newi employee of three weeks). He was “on top of my service order and kept me informed” More

by P.S.GEIGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember but may have been Israel so 5 stRs
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Jun 19, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 01, 2023

They had my car for a over a week and I had to keep calling in, no communication. Didn’t listen to any questions I had. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Jun 20, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Ned Kelly by phone at 414-577-1653 or by email at edward.kelly@heiser.com so we can better understand what happened during your experience.

June 01, 2023

Good use of service affiliates and found an earlier appointment so that I can have my car back sooner. More

by rabercrombie.es
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Jun 06, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Jun 06, 2023 -

rabercrombie.es responded

Thank you for being flexible and quick with solving my needs.

May 11, 2023

Did not return calls. Misled me about when they would be finished diagnosing my car. Quoted prices were double other mechanics. More

by bendubke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
May 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Blain Boudreau by phone at 414-577-1653 or by email at blain.boudreau@heiser.com so we can better understand what happened during your experience.

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