Heiser Ford Lincoln - Service Center

No one know what they are doing. No call backs I had to keep calling. They didn't explain what the bill was. They didn't even have a pen to sign the work order. No call backs I had to keep calling. They didn't explain what the bill was. They didn't even have a pen to sign the work order. More

I have always received timely service when I needed it. The service department estimated when requested. The service department estimated when requested. More

Alex was awesome the whole recall experience he made it very easy for me. Thanks again very easy for me. Thanks again More

Heiser made some mistakes that day with my car. The wrong size tires were installed. Luckily the realized it and fixed the mistake. The people at the service desk helped me me with delays by giving The wrong size tires were installed. Luckily the realized it and fixed the mistake. The people at the service desk helped me me with delays by giving me a car to drive to my doctors appointment. I was very happy with how it was handled. Thank you for great service. More

Dropped my car off 6/20/2023 for transmission recall. Got it back 7/19/23. Kudos go to Mike in service for keeping me up to date, and the end result is great. But I spent almost 2 weeks before mike found Got it back 7/19/23. Kudos go to Mike in service for keeping me up to date, and the end result is great. But I spent almost 2 weeks before mike found a loaner for me. Til then I felt Heiser had abandoned me on the side of the road. Mike and repair team get 5, Heiser cares about me 0. More

I was suppose to get a detail. .they did a horrible job wouldn't recommend .they did a horrible job wouldn't recommend More

It's ok. The problem I have that it's not structured for handicap/ disabled. I have to stand while at counter when I come to service center and I always get The problem I have that it's not structured for handicap/ disabled. I have to stand while at counter when I come to service center and I always get a loaner and they give me a hard time about getting one. More

Incomplete- did not offer vehicle inspection overview. Inaccurate- charged me for tire rotation even though I mentioned at time of write up that it was free as I bought the tires at this location. Paid fu Inaccurate- charged me for tire rotation even though I mentioned at time of write up that it was free as I bought the tires at this location. Paid full amount, refunded full amount and paid adjusted amount. Refund took a few days to hit my checking account - basically both charges came out immediately but refund took days - not cool to hold someone’s money when you are quick to withdraw. No follow through on cracked windshield replacement request. Dealership doesn’t seem to care More

Everyone is very nice and the facility is clean. Very responsive. Professional. I’ve been happy with the service. Cookies while waiting would be great. Very responsive. Professional. I’ve been happy with the service. Cookies while waiting would be great. More

The service at you guys shop was above and beyond any expectations that anyone could ever have expectations that anyone could ever have More