Heiser Ford Lincoln - Service Center

They said they'd call and tell me what was wrong never did I had to call late. Then they we're supposed to send a car and I called at 4:45 pm and they told me everyone had left it would be first thing in did I had to call late. Then they we're supposed to send a car and I called at 4:45 pm and they told me everyone had left it would be first thing in morning. But I had plans that I had to cancel. More

Alex and Israel in the service area are fantastic advisors. A credit to Heaser Ford advisors. A credit to Heaser Ford More

There were some lengthy struggles with select personnel that have since departed. Eventually the Director of Operations (Maureen Calmes) made efforts to resolve my matter and provide peace of mind for me. that have since departed. Eventually the Director of Operations (Maureen Calmes) made efforts to resolve my matter and provide peace of mind for me. More

Switched to Heiser from another dealership in the area. Service managers are courteous and work was performed promptly. Service managers are courteous and work was performed promptly. More

Positive, informative, considerate, accommodating. Josh did an e celebration job taking care of all my questions and needs. Josh did an e celebration job taking care of all my questions and needs. More

Josh was very helpful and got me into the truck i wanted for a very fair price for a very fair price More

The service department communication, and the lack of knowledgeable employees is a problem for this service department. Your service department had my truck for over five weeks, I had to beg for alm knowledgeable employees is a problem for this service department. Your service department had my truck for over five weeks, I had to beg for almost two weeks for a loner. Then the best for last. My truck was completely repaired on a Friday. No one called me. On the following Tuesday, just because I was in the area, I stop in to get an update on my truck. And to my surprise my truck was ready for pickup four days earlier. Lastly, the grass shield was not attached because no replacement part was in your parts department. How could that be, because you had my truck for over five weeks. Why wasn't this part ordered at the same time my transmission was ordered. I will not return for any service. This department is a mess. More

The service I received was great. They took care of my car in a timely manner They took care of my car in a timely manner More

Every since the work was done on my car. the battery has been acting up. I never had problems with my car before now because I don’t drive it much at all. There’s less than 38,000 miles on i the battery has been acting up. I never had problems with my car before now because I don’t drive it much at all. There’s less than 38,000 miles on it and it is a 2017 Ford Flex. I need to have this looked into. There has never been a problem until I brought the car in for a recall repair. More

They are very efficient and take good care of my car. Also keep me advised as to progress. Always take my car to them. Also keep me advised as to progress. Always take my car to them. More