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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,062 Reviews
Call Service Center (414) 228-5700

1,062 Reviews of Heiser Ford Lincoln - Service Center

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August 16, 2023

I have purchased multiple vehicles at Heiser. The sales team is great and the service department is fantastic. More

by jcvetan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hutch, Bob G. , Service Team, Kenneth Miller, Casey Bobinger, Michael Randazzo, Brooke Spannbauer
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Aug 23, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 16, 2023

Well, I went in for my car was shaking and I need an oil change. They said it might Well, I went in for my car was shaking and I need an oil change. They said it might be my tires so they said take to alloy More

by PEGGYFORTUNE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Kenneth Miller, Casey Bobinger, Michael Randazzo, Brooke Spannbauer
Report | Print
Aug 23, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Ned Kelly by phone at 414-577-1653 or by email at edward.kelly@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

August 14, 2023

Staff was couteos and proffessional especially micheal workmanship of tech appears on point thank you for a pleasant experience More

by HOLIFD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Randazzo
Report | Print
Aug 16, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 14, 2023

Great dealer great dealership awesome sales and service staff. Honest and down to earth great place to get a car and get service done More

by BRETSWANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac, Michael Randazzo
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Aug 16, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 12, 2023

My service attendant was in regular contact with me. Had to return the truck a second time for same issues but it seems resolved now. Overall l, very helpful. More

by ITSFREIGHTASSSIGNMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 11, 2023

Very good experience. Service was done in a timely manner and service writer was knowledgeable and friendly. More

by 132HARLOW4
Recommend Dealer
Yes
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Aug 11, 2023 -

132HARLOW4 responded

Very good service. Service was done in a reasonable amount time. Service writer was friendly and knowledgeable.

August 11, 2023

Service appointment time was met. Did everything I asked them to do. Personnel were very customer focused, and certainly met my expectation. More

by WREILLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Blain Boudreau, Kenneth Miller, Israel Ramirez
Report | Print
Aug 14, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 10, 2023

Nice helpful ppl in the service dept most anyways depends on who’s working that day More

by Foxicourt70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Aug 10, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 10, 2023

Over the last year or so they have significantly improved their Service Department leadership and staff. I have used some of Ford’s best dealerships in the nation and Heiser Ford Lincoln ranks right up there More

by A Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak, Service Team, Israel Ramirez
Report | Print
Aug 10, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 10, 2023

Seem to be having more trouble than before I brought my vehicle in to be fixed More

by mepatterson79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Vicari Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Ned Kelly by phone at 414-577-1653 or by email at edward.kelly@heiser.com so we can better understand what happened during your experience.

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