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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,037 Reviews
Call Service Center (414) 228-5700

1,037 Reviews of Heiser Ford Lincoln - Service Center

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August 19, 2023

Heiser Ford Dealershio staff treated me with great courtesy & professionalism. Darrick in particular showed great concern More

by BTRAVIA Phyllis Travia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick, Service Team
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Aug 23, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 19, 2023

Lack feelings of confidence in service center. Staff appears new and inexperienced. I probably won't go back. More

by sherina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
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Aug 23, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

August 18, 2023

I took my vehicle in for a roof repair in April, four months later I needed window switches, passenger door, headliner, chrome molding, upper and lower control arms, threatened from Mike, taking off work More

by BIZEDJFKA37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team, David Lopez, Michael Randazzo
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Aug 23, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to complete a review. We are sorry that we apparently fell short during your last visit. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Ned Kelly by phone at 414-577-1653 or by email at edward.kelly@heiser.com so we can better understand what happened during your experience.

August 17, 2023

They communicated and service my Mother vehicle in a great professional manner. I am very satisfied in the work they did.. More

by maurice.dandridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 17, 2023

Thank you Alex, much appreciated! !!!! Thank you Alex, much appreciated!!!!! Thank you Alex, much appreciated!!!!! More

by TMIHALSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 16, 2023

Well, I went in for my car was shaking and I need an oil change. They said it might Well, I went in for my car was shaking and I need an oil change. They said it might be my tires so they said take to alloy More

by PEGGYFORTUNE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Serak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Kenneth Miller, David Lopez, Casey Bobinger, Michael Randazzo, Brooke Spannbauer
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Aug 23, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Ned Kelly by phone at 414-577-1653 or by email at edward.kelly@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

August 16, 2023

I have purchased multiple vehicles at Heiser. The sales team is great and the service department is fantastic. More

by jcvetan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hutch, Bob G. , Service Team, Kenneth Miller, David Lopez, Casey Bobinger, Michael Randazzo, Brooke Spannbauer
Report | Print
Aug 23, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 14, 2023

Staff was couteos and proffessional especially micheal workmanship of tech appears on point thank you for a pleasant experience More

by HOLIFD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Randazzo
Report | Print
Aug 16, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 14, 2023

Great dealer great dealership awesome sales and service staff. Honest and down to earth great place to get a car and get service done More

by BRETSWANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac, Michael Randazzo
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Aug 16, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 12, 2023

My service attendant was in regular contact with me. Had to return the truck a second time for same issues but it seems resolved now. Overall l, very helpful. More

by ITSFREIGHTASSSIGNMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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