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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,062 Reviews
Call Service Center (414) 228-5700

1,062 Reviews of Heiser Ford Lincoln - Service Center

Sort by
September 15, 2023

Staff was informative and friendly. They went the extra mile and even washed my truck when service was done! More

by jori.clarke
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 13, 2023

Everyone was very knowledgeable and helpful and friendly and communicative well with me and explained everything to me I really appreciate that. More

by SFRENCH0963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
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Sep 15, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 13, 2023

On time with everything very courtesy and customs oriented and prices are within budget range . More

by nutall.com@outlook.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Kenneth Miller, Casey Bobinger, Michael Randazzo, Brooke Spannbauer, Marco Villa
Report | Print
Sep 15, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 12, 2023

Fast, friendly, efficient service. I was in and out in far less time than I expected, and they washed the vehicle. More

by psclark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Brooke Spannbauer
Report | Print
Sep 15, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 09, 2023

Left vehicles for service. Was not contacted when servicing was completed. Called service number several times. Operator stated she was at remote location and could not get an More

by WMARLOWE
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Bey
Report | Print
Sep 11, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees.

September 09, 2023

I love that I can have my car picked up and taken to the dealer for the check up . The service personal are polite and pleasent. More

by SPONIEWAZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Casey Bobinger
Report | Print
Sep 11, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 08, 2023

I absolutely love this dealership, always looking out for me and giving me the best info when purchasing a car and servicing my vehicles. I have purchased two cars and would purchase another one. More

by BWELLS2U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Spannbauer, Marco Villa
Report | Print
Sep 11, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 08, 2023

Good job quick diagnosis but a long wait list to be serviced. I liked that they helped get me a tow company. More

by rkostuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Randazzo
Report | Print
Sep 11, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 08, 2023

We had issues with the service, or lack there of, for our Ford Edge. Contacted dealership with the issues over a week ago and still not have heard back from the service department. More

by Wood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know the names of who we interfaces with or who did the service
Report | Print
Sep 15, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Jessica Phillips by phone at 414-357-2100 or by email at jphillips@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

September 08, 2023

Everyone here at the dealership was incredibly friendly, helpful, and courteous. The entire experience was positive. More

by jakesteffes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Kenneth Miller, Casey Bobinger, Michael Randazzo, Brooke Spannbauer, Marco Villa
Report | Print
Sep 11, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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