Heiser Ford Lincoln - Service Center

You did a great job. The staff was courteous and polite. The wait was not too long. The staff was courteous and polite. The wait was not too long. More

I love the service that received from Heiser Ford my truck runs great I’m going to be a customer for life.😎 truck runs great I’m going to be a customer for life.😎 More

David and the team are awesome! My Mobile Service Appointment went perfect. I’ll have them come out for our other vehicles. Great Job! My Mobile Service Appointment went perfect. I’ll have them come out for our other vehicles. Great Job! More

I can't thank Nick enough! ! I replaced a smashed rear window using a mobile glass service center. After they installed the new window, I could no longer open the tailgate. When ! I replaced a smashed rear window using a mobile glass service center. After they installed the new window, I could no longer open the tailgate. When I returned to that service center with my complaint, they said, "Sorry, that happens sometimes." Then went to the Heiser Ford Dealership. They totally turned my day around and I am so appreciative! Nick understood my problem and I was able to get my vehicle fixed that very day. Everyone was extremely friendly and professional!! They went above and beyond every step of the way!! More

Staff is always professional and they are always willing to go the extra mile. Shuttle service is a nice feature. to go the extra mile. Shuttle service is a nice feature. More

Fixing it right the first time is the most important thing today. Time is money and Heiser got me back on the road quickly. Special kudos to Joe Vicari. He went out of his way to make sure I was kept in thing today. Time is money and Heiser got me back on the road quickly. Special kudos to Joe Vicari. He went out of his way to make sure I was kept in the loop throughout the process. More

My first appointment got messed up. When I called to check on the second try, they had trouble finding it in the system but said to bring it. I sat there for 3 hours. They forgot to do When I called to check on the second try, they had trouble finding it in the system but said to bring it. I sat there for 3 hours. They forgot to do it. They quickly did it and did not charge me. Does not really make up for my time wasted. Something seems wrong with scheduling system. I hesitate coming back. I am new to the area. Not a good start. More

We were in town for a baseball tournament when our power steering went out on a Saturday afternoon. They squeezed us into their schedule to get the problem diagnosed. Unfortunately, they didn’t have the par steering went out on a Saturday afternoon. They squeezed us into their schedule to get the problem diagnosed. Unfortunately, they didn’t have the part on hand but gave us reassurance we could make it home safely. We were really impressed with their customer service. They could have easily turned us away given their workload but found a way to help us out. We were very grateful. I would definitely go back (if they were a bit closer). More

Customer Service was nice but the one recall I keep trying to fix never gets fixed because of its difficulty and maybe the cost. The mechanics listens to see if the noise takes place and if it doesn’t trying to fix never gets fixed because of its difficulty and maybe the cost. The mechanics listens to see if the noise takes place and if it doesn’t it doesn’t get fixed. The noise always occurs after I leave. More

Love Mike. Really appreciate him making space to replace our tire and get us back on the road Really appreciate him making space to replace our tire and get us back on the road More