Heiser Ford Lincoln - Service Center

The customer service was nice and friendly. The ride home service was pleasant as well. The ride home service was pleasant as well. More

Paid for full detailing but Car wasn’t detailed when it was in their possession for over two week. They got me rescheduled but for ANOTHER week out. Worried if they forgot to do full detailing, did they ac was in their possession for over two week. They got me rescheduled but for ANOTHER week out. Worried if they forgot to do full detailing, did they actually complete everything I paid for? More

I had to take my vehicle in for a warranty problem. Alex in Ford service was excellent. He arranged a loaner car for me. He kept me in the loop about when the part would be in and called me immediatel Alex in Ford service was excellent. He arranged a loaner car for me. He kept me in the loop about when the part would be in and called me immediately when my vehicle was fixed. Alex did everything to ease my frustration of having to leave my vehicle to be fixed. If I have future service issues I will definitely contact Alex. More

I have always had a good experience here. Last week they fell short of expectations. They seemed confused and unorganized. Late pick up and return. Bad communication Last week they fell short of expectations. They seemed confused and unorganized. Late pick up and return. Bad communication More

Service department was very responsive to my needs by sending the mobile service vehicle to my residence of which the technician was very personable. sending the mobile service vehicle to my residence of which the technician was very personable. More

Awesome service. I’ve been coming for years and I’ve never had an issue. Mike was awesome and even assisted me with quotes for additional service I’ve requested. I’ve been coming for years and I’ve never had an issue. Mike was awesome and even assisted me with quotes for additional service I’ve requested. More

I feel that Michael Wemmer did an acceptable and understandable job explaining the process of repairing my Ford. The support staff that he had at the time I was there not so much. I was told the par understandable job explaining the process of repairing my Ford. The support staff that he had at the time I was there not so much. I was told the part I ordered and paid for would be in the dealership in a couple of days. I am reluctant to check status on things involving the service industry (maybe too much so) and I waited 2 weeks to call and check on the status of my part. I was told that it was in the shop for a week and someone tried to leave me a message. Not on my phone. Now I have an appointment 8 days from today to have the repair work done. More

Mike was awesome he literally got everything covered by Carshield saved us $7000. Our truck now runs like brand new Heiser ford is the best Carshield saved us $7000. Our truck now runs like brand new Heiser ford is the best More

The dealership overall is pretty good. Service department needs some work. Had my vehicle in for regular service and wanted the works package, oil change, filter, tire rotation, fluids che Service department needs some work. Had my vehicle in for regular service and wanted the works package, oil change, filter, tire rotation, fluids check, however they failed on the fluids check. More

Great customer service and very time efficient. The lube tech Austin and advisor Toni were wonderful. The lube tech Austin and advisor Toni were wonderful. More